Xbox controller disconnecting and re connecting Windows 10

Madoxx ‏‏Cristofori‎ · Feb 14, 2024

Hello, this is gonna be a long story but essentially about a month ago, I was having some Bluetooth problems and my Xbox controller was just disconnecting randomly from my PC and then reconnecting. So I purchased a new PCI-e Wi-Fi/Bluetooth card installed it, and it kept doing it. So I dealt with it and since a week ago it’s been bad. I cannot use my controller for more than 10 minutes so I did what everyone told me to do and bought a micro USB-C cord off of Amazon for windows and plugged it in and updated it through Xbox accessories app still not working still disconnecting. I thought maybe it was my PCI-e card I got a faulty one so I bought a new one and it came in today and I installed it and i downloaded my new drivers a completely different brand and it’s still doing it. I am at a loss. I have no clue what to do. I factory reset my computer when it started getting bad thinking it might fix it and that didn’t work. This is my second time contacting support and I am at a loss I’ve replaced the only thing that can be Bluetooth. I have also tried this on another controller and it does the same thing, and it’s an older controller the regular Xbox controller not the series x ones. So I went into my settings. I’ve ran troubleshooter. I’ve reinstalled the drivers on both cards. I’ve even tried using a USB adapter, and that didn’t work either. I’ve dumped over $100 into different devices and solutions, and nothing has worked. Anything would help Please and thank you.

***Moved from Windows / Windows 10 / Devices and drivers ***

:)

Tomm_A

Hello Madoxx ‏‏Cristofori‎,

Greetings!

Thank you for posting in Microsoft Community.

It seems that you're experiencing issues with your Xbox controller disconnecting and reconnecting on your Windows 10 PC. Let's perform some troubleshooting steps help you out your concern.

Firstly, have you tried updating your Windows 10 operating system to the latest version? Sometimes, outdated software can cause issues with hardware compatibility. To update your Windows 10, follow the steps below.

Press the Start button on the taskbar, type settings, and then select Settings.
Select Update & Security.
On the Windows Update page, select Check for updates to see if any updates are available

including optional updates for your device.

Once the updates have downloaded, select Install now to start the installation.
Following installation, we recommend that you restart your device so that the latest updates can take effect.

Secondly, have you tried resetting your Xbox controller? To do this, press and hold the small button on the back of the controller for about 5 seconds until the Xbox button starts flashing. Then, try reconnecting the controller to your PC.

Thirdly, have you tried connecting your Xbox controller to a different PC or device to see if the issue persists? This can help determine if the issue is with the controller itself or with your PC.

I hope this helps! Let me know if you have any further questions.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

XBF Houmaidi O

If it's happening on different PC's then it would more than likely mean that either the adapter or the controller are the problem.

Would you please try having your PC forget the controller and disconnect. If it still continues to disconnect, try uninstalling and reinstalling the controller drivers by following our Wireless Controller Setup.

Also, If you haven't already, please check Xbox One Controller in Windows 10 Troubleshoot and Troubleshoot the Xbox Wireless Adapter for Windows articles for further solutions to the issue.

lcompiani

What is re-setting the xbox?

Yes, i tried to re-syncing, following the steps from manual of controller. And from this

support.xbox.com/.../connecting-game-controllers and this
support.xbox.com/.../wireless-controller-disconnects-frequently-or-cannot-connect

And still not working

DucVu1

It takes time to test.

First, I turn my controller off then hold 10-15s sync button to reset

Then, I unpair and re-pair as your suggestion

My controller is good so far.

Edit: My controller suddenly has xbox button blink and disconnect then re-connect AGAIN.

Everything can't solve this issue. Battery is 30%

M3tal Daz3

The Xbox One controller is a plug and play device. If the Windows 10 PC can't detect the controller, it may be due to Windows not automatically updating the controller's drivers. To update your Xbox
One controller on Windows 10, kindly visit this
link and follow the steps provided.

We also recommend checking if there are updates available for your Windows 10 device. See

How to get software and driver updates for Windows 10 for the steps.

Refer to this
link for additional information on how to connect an Xbox One Wireless Controller to a Windows PC.

Xbox controller disconnecting and re connecting Windows 10