Xbox Controller Completely Unresponsive and Unable to Update (Not USB, Not Wirelessly, Nothing)

Samy, thank you it worked long enough for me to apply the controller updates. I’m not sure why I couldn’t find this answer anywhere else. They all said it was a dead battery! Thank you again and keep up the good work!

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Does this happen with other controllers?

Hold the Xbox button until the console turns off, remove the power cord and leave it unplugged. In your controller remove the batteries for a few minutes and after about 3 minutes plug the power cord back into your console, put the batteries in your controller, turn on the console with your controller and see if that solves the problem.

The controller that has a 3.5mm headphone jack can be updated wirelessly. Other than that any micro USB cable can be used to update the controller.

Thanks Alpha Soulneed, I've attempted to update the controllers wirelessly on the Xbox and on a USB via our PC. They are both already up to date.

Is there a way to factory reset a controller?

I've spent roughly 5 hours in regard to this issue online with XBOX support.

Basically... I was playing The Division, and my controller that I was playing with stated that it needed to be updated. At the time I decided not to update it, it worked, but the sound was off with my headset. I continued to play.

When I was done, I plugged it in to the USB port, and selected the update. I went upstairs, was getting ready to go to bed, came back down, and it was at 57% so I left it on over night.

The next day I got up, and it was still at 57%. I went to work, came home, and it was still at 57%. I decided to turn the XBOX off after googling and finding another forum that stated unplugging the XBOX and plugging it back in should force it to work.

It didn't. I kept googling, and pushed the power button for roughly 10 seconds. I left it off awhile, turned it back on, and the controller is still unresponsive.

I pulled the batteries out, plugged it in to the USB port, and still unresponsive.

Nothing has worked. The controller was working before the update failed, and several hours later, several support chats, and I was told that I have to buy a new controller. XBOX Support will not recognize that this is a system wide problem, that it is affecting
several people, and several controllers are literally being "BRICKED" to the point where they are now worthless paper weights.

XBOX Support has numerous forums in regard to this issue that are also currently being shut down. Fellow gamers... I think it's time for a class action lawsuit since Microsoft and XBOX refuse to acknowledge the problem.

Keep in mind... My controller was working before the update with the exception that my headset sound was off a bit. Now the controller is unresponsive, none of the buttons work, and plugging it in to the XBOX or a PC does nothing. It is completely unrecognizable
and unresponsive.