Xbox Controller and Internet lose connection at the same. Controller has a hard time...

Discus and support Xbox Controller and Internet lose connection at the same. Controller has a hard time... in XBoX on Consoles to solve the problem; This has been something recently happening and I've had this xbox for years. My controller and Internet connection will disconnect simultaneously from... Discussion in 'XBoX on Consoles' started by paytonallen17, Aug 8, 2021.

  1. paytonallen17
    paytonallen17 Guest

    Xbox Controller and Internet lose connection at the same. Controller has a hard time...


    This has been something recently happening and I've had this xbox for years. My controller and Internet connection will disconnect simultaneously from the Xbox. I've tried multiple times to restart both console and modem but the longest it will last is 15 min maybe. And no there's isn't a timer on my xbox.

    :)
     
    paytonallen17, Aug 8, 2021
    #1
  2. ImAice Win User

    Xbox Controller and Internet lose connection at the same. Controller has a hard time reconnecting.

    This time, I'll be providing you a step to restore your console to its factory defaults to remove all potentially corrupted files that can interrupt you from using the console’s full potential. Nothing to worry as everything will stay intact, you just need to sign in using your account. No games or apps will be deleted. Make sure you know your emails and password, okay?

    Press the Xbox button to open the guide.

    Select Settings > System > Console info > reset then keep my games and apps.
  3. ImAice Win User

    Xbox Controller and Internet lose connection at the same. Controller has a hard time reconnecting.

    Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

    Do you have an external hard drive plugged in to the console right now? Or any wireless device that can interrupt signals? If yes, kindly unplug those and check if the issue still persist.
  4. paytonallen17 Win User

    Xbox Controller and Internet lose connection at the same. Controller has a hard time reconnecting.

    Ok thank you!

    Will definitely be giving it a try.
  5. paytonallen17 Win User

    Xbox Controller and Internet lose connection at the same. Controller has a hard time reconnecting.

    No external drives or anything else plugged in except hdmi and power cable. Nothing is surrounding the Xbox other than the modem. And the modem has been next to the Xbox for a while and no issues.
  6. Miss Diggz Win User

    Controller losing connectivity and Xbox Live losing connectivity at the same time

    Hey there sonofpaint,

    I'm sorry to hear about the odd issue. Thanks for posting in detail, it's much appreciated. When you have some time set aside, I would suggest trying out these troubleshooting steps below.

    1. Power cycle your Xbox One console by holding the Xbox button on the front of the console for approximately 10 seconds. The console
      will power down.
    2. When the console is off, unplug your console from the power source and unplug your power cord to your router/modem/gateway. Leave everything unplugged for about 3 minutes.
    3. Now plug everything back in and turn the console on.
    4. Try playing Halo: MCC again like you normally would.
    Be sure to let us know how the troubleshooting goes!

    Hey there SortableGerm25,

    I would suggest trying out the steps above that I listed. If that doesn't seem to do the trick for you, I would next suggest creating a new thread detailing what you're experiencing. This way you can receive support catered specifically to you from our community.
    Thanks in advance!
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Xbox Controller and Internet lose connection at the same. Controller has a hard time...

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