Xbox controller 1708 windows 10 controller connectivity problem

I have two black xbox one controllers model 1708 on firmware 5.11.3118.0, whenever i connect these controllers to my windows 10 machine (which is also fully up to date, on 21H1, OS build 19043.1348) via bluetooth they do not fully work, things seem to work using steam but i cant use the controller anywhere else and the guide button on the controller will not pull up gamebar, however when i plug the controller in via USB... EVERYTHING works perfectly and i can even pull the gamebar up on the desktop, i have searched and searched and cannot seem to find any explanation or way to fix this, i gave up awhile ago and just accepted i will never have a proper experience without a usb cable

And then one day, a buddy of mine who has a red xbox one controller model 1708 firmware version: 4.8.1923.0, connected his controller to my machine and his works like its wired!!! WHAT!

When i check in device manager for the bluetooth driver version, his shows up as 10.0.19041.1320

When i check my black controllers driver version it shows up as 10.0.19041.488, i selected “update driver” and it tells me i have the latest driver

updating his controller would tell me if something was somehow different about his red 1708 controller than my two black 1708 controllers but he doesn’t want me to update it after seeing this so i’m out of luck on that

So, here i am reaching out for assistance cuz I’m pulling my hair out at this point

Edit: I’ve discovered later this same day that my black controller also does not work on a fully updated Steam Link on iOS 13.3, but my friends same red controller does work.... i cannot express how incredibly astronomically frustrating this is, i will probably never update my xbox controllers ever again at this rate

my controller has the same problem but it wont work on usb and xbox accessories dont pick up that its connected via bluetooth

NOVEMBER 17 2021- JANUARY 1, 2022 AND NO ONE AT MICROSOFT IS ANSWERING THIS QUESTION???? WHY DO I HAVE TO ASK OTHER CONSUMERS WHEN THE MANUFACTURER HAS THE ANSWER?!? AND THE MONEY IS RAKING IN BECAUSE STREAMING SPEEDS ARE APPOLOGIZING FOR "VOLUME"

AHEM. PLEASE ANSWER THE QUESTION

Hi nvsss58,

I believe that model 1537 is the first gen of Xbox One controllers, it does not have Bluetooth connectivity. When connecting to the Xbox it uses 2.4ghz to connect.

The Bluetooth capable controllers are from model 1708 (released 2016) onwards.

Hope this helps.

If your controller model is 1708 and 1797 (elite v2),

you can use bluetooth connect the pc / mobile phone.

1537, 1697, 1698 (elite) is not support bluetooth.

My model is 1708

Hey all,

You shouldn't need a passcode to connect the controller to a Windows 10 PC. Please take a look at this guide for help with pairing problems and be sure to check your computer for any updates.

Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller