Xbox Console not recognizing Astro A10 mic

Ron_G-54 · May 30, 2020

Hello everyone. I'm on here to ask for help with my Grandson's gaming system ... that's right, I don't have a clue what I'm doing!

My Grandson has an Astro A10 headset (wired) he has been using for many weeks with his Xbox One without any issues. A few days ago, when he started playing online, the microphone on the headset wasn't working. He plugged the headset into his phone and
the mic (everything) works just fine.

We have tried going through every setting in the xbox we could find, updating firmware/software, unplugging & "replugging" (everything), rebooting, and jumping up and down and pointing angrily at the screen... nothing has helped. It appears from online
searching that microphone issues are a fairly common thing, but we have yet to find anything that will reconnect the microphone with his system. I figure it has to be either some setting within the xbox, OR perhaps something gone awry in the (wireless) controler.
Any help is very much appreciated.

:)

Ron_G-54

Thank you for your response. As soon as I figure out what language it is and get a translation, I will understand your reply.

Ron_G-54

Thank you so much for your reply. I apologize for taking so long to get back here... but, I warned that I have no idea what I’m doing. (It took over night, just to find my password to get here! 🤪 )

I think your assumption is correct. I have seen some suggestions to “open the controler and replace the headphone jack”. Do you know if that is a difficult task or not? It seems that a new controler may be the easier route, although probably more expensive.

thanks again.

blueamcat

If it works everywhere else and sound settings are correct in the settings on the console, the headphone jack might be going bad on the controller. :/

SDW KING 17

Los Astros A10 están disponibles para varias consolas, primero verifique que los dispositivos sean compatibles con Xbox One (Esto puede ver en la caja del dispositivo) .Tambien verifique si están bien configurados con la consola (en el manual
del dispositivo puede encontrar esa información) o en la página oficial), o también puede ser una falla del dispositivo y la conexión al soporte de Astro
https://www.astrogaming.com/en-us/support/warranty.html tambien puede ser falla de la entrada de auriculares de su control de xbox

im grayzon

It might be your actual mic. I would recommend Astro A10 which is by far a great budget mic and super durable. I've had mine for 2 years without a problem.

Xbox Console not recognizing Astro A10 mic