Xbox Console Companion An acct exists I never created using my name and email

Hi Candice,

Thanks for reaching out to the forums! I have done some research for you, and I found that "SevenCheese8867" is your default Xbox Gamertag. I understand that you do not own an Xbox or play online games, but the Xbox Gamertag is essentially the gaming counterpart to your standard Microsoft account. Since you have not played any online games, you may have never seen this but when opened the Xbox Companion app you were automatically logged into the app with your default Gamertag which is "SevenCheese8867".

Thanks Nathan,

Account isn't linked to a family account.

I did notice that it had my Brother in laws Xbox as a connected device (used when we last visited them).

I've unlinked the account from the xbox, so the PC is the only linked device now.

However error still exists on this user.

To help understand situation, I'll try clarify how I have users set up in Windows & xbox;

[Chandler.family xbox acct] - app account originally used for Minecraft on ipad

{Daughters windows acct} - created using different Outlook email address.

(I've transferred this to a local user account today. issue still exists.)

Linked xbox acct login on daughters windows acct, and up until a couple of weeks ago worked flawlessly, still works on her ipad without issue.

Only recently has the PC login issue arisen. Not sure if recent software update or potentially a background security update for xbox app has caused this issue.

Problem is because of purchase history on xbox acct, not willing to create a new one under windows acct details without being able to transfer these purchases over.

*EDIT* - Just tried logging into the xbox app using other xbox accounts (both mine & my sons) and app shows same error regardless of account attempting to log in.

lets say i dont want to transfer content and just update my email address. can i update to an already existing micro. acct. email?

Or not. So I thought it worked, but it didn't. There is no such acct as comcast.com, so I can't get all the emails I need to. Can someone walk me through how to change my email? Every time I try, it says the email address can't be changed. So do I just
need to wait till this xbox live acct expires, and create a new one using the right email, comcast.net?

Dependent upon what "email has been deleted" means will help me point you in the right direction... The email address that you use to login to the acct on xbox.com is the email linked to the gamertag. If say for instance this was a school acct i.e. and you're
no longer a student the email still exists w/in the @live.com domain. You should still be able to login to xbox.com

My son has a gamertag that is linked to a comm college acct that I haven't used in years but I can still use that email address to access his acct via xbox.com

See if you can login to xbox.com this way

Incase you forgot your password here is the reset link.

account.live.com/.../reset