Xbox console ban

Hello,

I feel very frustrated and exhausted on this matter. While I was on vacation I got a notification that my daughter and I got banned for multiple enforcements. I am not sure how this happened if we were both 400 miles away from our xbox and don't have access to another. I appealed the ones I could (there were others that wouldn'tlet me appeal). I could only appeal 2, one on my account and one on my daughters. They were for the exact same thing. Mine was approved hers was not. We are banned from my xbox. I am very, very upset on this matter. Especially because I did not do the things I was accused of. I feel wronged on this matter. I understand xbox needs to keep the community safe but to ban someone that did not commit a wrong doing, and to not do a thorough investigation to make sure there is, or is not a wrong doing is unacceptable. I would like someone to look into our cases and do a thorough investigation. I would also like to know exactly what was sent to have this matter come up in the first place. My gamertag is DR3AM3RX89, my daughter Shadowkatana. Please help.

:)