Xbox compatibility CANT SIGN IN HALO WARS!!

I have been working with xbox support to sign in to my account when I start the game halo wars witch is a platinum game when i get to to the main menu it asked me to sign in so that any progress will be saved when i hit A(Yes) it brings up the sign in page
and there are no profiles to sign in too just download profile but when i go to that it gives me a network error saying it cannot connect. I am able to connect and play on xbox one games no problem. Also it does the same thing when I try to play saints row
4 witch is not a platinum game. We have tried all the steps through there troublshooting and nothing has worked.

:)

 

need help

i bought halo wars off of the xbox store but says cant download halo wars when i still have 10gb free

 

What are you guys excited about seeing at E3 2016?

i'd like to see an announcement about a new xbox, halo 6, halo wars 2 and backwards compatibility for mass effect 2 and 3 for the xbox one. that's it

 

Hey there Trenton26,

Sorry to hear you are experiencing difficulties signing into Live with backwards compatible games! Please do the following: Go to Settings > All Settings > System > Console Info & Updates > Restore. This is a Factory Restore. There is now an option that
will allow you to keep everything installed except profiles, etc. Games and Apps will be unaffected as long as you select "Keep My Games and Apps" before starting the restore. Try this out and let me know how it goes!

~Blitz

 

@TheyCallMeBlitz i have done that along with dmzing my router to the Xbox changing my password restoring the Xbox taking the account off the xbox and puting it back on even tried making another account and still did not work

 

And this happens on every backwards compatible title you try to play?

 

@TheyCallMeBlitz yes it does

 

Trenton26,

Do you have an Xbox 360 handy? I would like to see if you could sign into a 360 console, and then try to switch to a backwards compatible title.

~Blitz