Xbox.com web site error code: Xbos-0x80169CF9 64cc06de-96c7-4e66-8708-a6e8507fd3bc 2015/01/28 ...

Hey there NataliePupo!

Sorry to hear about the code issue! Just a heads up, I moved your thread from our error code forums to the proper Xbox One support forum for better visibility.

This means that there is an issue with billing on your account due to possible recent changes on your account. For specific details and solutions to try, refer to our Error
80169CF9 Solutions page.

If the issue persists after trying what that page recommends, I suggest you contact our chat or phone support agents through our Contact Us page so they can take a look at that
code for you!

shadow kitty N1,

I responded to your thread already, since the issue NataliePupo's experiencing is different than the issue you're experiencing, please refer back to your thread and contact our chat or phone support agents through our Contact
Us page.

Everyone has same problem... no answer from support. time to buy PS4

i received a 30 day code directly from xbox for being loyal for 6 years . input code to redeem. shows exactly what it is 30 day live membership, but when you click to use code comes back with error. this code comes direct from xbox.com in an email. This
is what i get :

Xbos-0x80169CF9

ecfcb59a-d62d-494b-a39d-16ee60bb6086

2015/02/28 - 18:04:35 UTC. why send out codes if they are not able to redeem

Also having a the same issue - tried on xbox.com, xbox console and commerce.microsoft.com

Xbos-0x80169CF9
ba5b14e1-dfe3-4705-b0d4-9362036bb628
2014/01/20 - 04:07:15 UTC

First error with debit card:

Purchase-Billing-40185

e28523cb-ce29-4820-abe7-b28ad53373f2

2013/12/21 - 02:18:39 UTC

Error with credit card:

Xbos-0x80169CF9

4a209f22-958f-4278-b368-9a492204f078

2013/12/24 - 01:59:13 UTC

Error with prepaid card:

Xbos-0x80169CF9

3c00dfca-095a-4145-a171-7b4927b27c72

2013/12/24 - 03:05:51 UTC