Xbox.com web site error code: [Mod Removed - Please do not post your redemption codes publicly]

Hey there Marsharrow!

Sorry to hear about the issue! I moved your thread to our Xbox 360 forums for better visibility. Please be sure to not include your redemption codes you paid for in future posts, as these are public forums.

There could be a few different reasons why the code won't work, and without an error code we can't really narrow it down. I recommend trying to redeem the code on your Xbox console as well as our Code
Redemption page. You can also check out our Xbox Live Code Redemption Troubleshooter ad follow the steps it lists!

If the issue persists after trying what I mentioned, I recommend contacting our chat or phone support agents through our Contact Us page so they can take a look
at that code for you!

Hey there, Dunny! I'm very sorry to see that you were unable to redeem your code here on the website! I found you over in our Error Code forums and moved you to our Xbox 360 support forums to get you assistance. I'm sorry if this is the wrong console for
your code. Please post back and let me know what console this is for, and I'll get us in the right spot.

To help nail down what is going on here, what error code did you receive while trying to redeem this code? What is this code for? Is it a game, some DLC, or Microsoft currency?

Post back with these details and we'll start from there! I appreciate your assistance in pinpointing what your situation is.

Hey there VileRacer468926!

Sorry to hear about the issue! I moved your thread to our Xbox One support forums for better visibility. In the future, please do not post the redemption codes you purchased publicly.

Which game are you trying to redeem? When you try to redeem, what is the error code you receive when you try?

Post back with that information so we can help point you in the right direction!

Hey there, VocableBirch455! I'm very sorry to see that your code isn't redeeming! So that we can give you the most accurate troubleshooting steps, could you post what error code you're getting with this? Once we have that, we can move on to our next steps!

Hey there VesuvianCleric2!

Sorry to hear about the code issue! I moved your thread to our Xbox 360 support forum for better visibility. Be sure to never post redemption codes you paid for publicly.

I recommend trying the code on both your Xbox 360 and our Code Redemption page. Be sure every character matches as you enter the code.

If the code continues to give an error, I recommend contacting our chat or phone support agents through our Contact Us page. That way they can take a look at that code!