Xbox.com Unable to access Messages

I have been having this problem for WEEKS! Below is the message I receive on XBOX.com when I select the "Messages" tab:

"Uh oh... that shouldn't have happened.

It appears you've found a glitch in the system. Please try again later.

date: 12/31/2015 4:10:59 AM

s: H1npqVTC5vqHIr6X0sxYv1lYmWf4TrG5NTsWk5ljqUo=

req: ea462977-aef5-4517-ba6d-857a3e3e798b"

Also, when I click the "Messages" link on my Windows 10 XBOX app, the app just shuts down. This has been going on for TOO LONG! This needs to be fixed ASAP!

UPDATE - Signed out and back into W10 Xbox app and I am now able to access messages

Okay, I deleted all messages in the smartglass app *except* an empty message from Xbox Live that seems to have appeared with the update to the new UI (just a guess, can't confirm). Still no joy. I *thought* that this empty Xbox Live message was some sort
of reserved system thing, but the smartglass app let me delete it, and once I did so, messaging on xbox.com started working again. Thanks for the tip, shotinthefoot2!

You're not the only one, I've been experiencing the same for the last couple of days. Messaging on the console works fine, but on xbox.com it sends me to an "Uh-oh, that wasn't supposed to happen" page with some lines of code as you describe. Anybody have
any insight?

Hey there, ArchaicDarkfire! It appears that this issue is separate from yours, and this thread is a bit old. There was a service alert up yesterday that could have been causing your situation. This has been resolved. If you need further assistance, please
post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works best on the forums.