xbox.com doesn't consider my account as an adult because I got an update early.

Discus and support xbox.com doesn't consider my account as an adult because I got an update early. in XBoX Accessibility to solve the problem; I am a preview customer and I got an update causing my account to not be an adult, causing me to not change setting such as gamer-pic and I can't even... Discussion in 'XBoX Accessibility' started by RaZR Axillary, Mar 4, 2019.

  1. xbox.com doesn't consider my account as an adult because I got an update early.


    I am a preview customer and I got an update causing my account to not be an adult, causing me to not change setting such as gamer-pic and I can't even access the Xbox website.

    ***Moved from Gaming on Insider Preview category***

    :)
     
    RaZR Axillary, Mar 4, 2019
    #1
  2. XBF Javier R Win User

    xbox.com doesn't consider my account as an adult because I got an update early.

    Hello RaZR,

    To clear things up for you and to more or less simplify the errors occurring, a
    child account can only be created when going through the process of creating an adult account and then paying the .50
    cents attached to add a child account.

    In this case, the account would only be claimed as a child account if the date of birth was set within that age range, as then the account would need to await it's
    graduation date, or rather when it reaches the age of 18.

    Another possibility is the current settings applied to the account through the
    Xbox privacy and online safety settings.

    Go through each provided piece of information and let us know the results.

    Best wishes!
  3. WPAK Win User

    xbox.com doesn't consider my account as an adult because I got an update early.

    Hi there,

    I myself haven't heard this issue before, but for any Xbox Insider related issues it is best to post them in the Xbox Insider Reddit, over there the people from the program will be able to assist. To go to the Xbox Insider Reddit use this link:

    https://www.reddit.com/r/xboxinsiders/


    Also to be sure check the Date of Birth on your Microsoft Account to verify you are indeed an Adult account:

    https://account.microsoft.com/profile/
  4. XBF Brad A Win User

    xbox.com doesn't consider my account as an adult because I got an update early.

    Hello Razr,

    Are you currently enrolled in the insider program? If you are you will need to go to the

    insider forum
    for help with this. That forum is for reporting bugs such as this.

    Thanks,

    Brad
  5. RaZR Axillary Win User

    xbox.com doesn't consider my account as an adult because I got an update early.

    I'm on my only account attached, which it claims to be the child account and Xbox privacy and
    online safety settings
    it just sends me to:

    https://support.microsoft.com/en-us/help/4026796/microsoft-account-change-childs-xbox-privacy-online-safety-settings
  6. RaZR Axillary Win User

    xbox.com doesn't consider my account as an adult because I got an update early.

    The support agent sent me here....
Thema:

xbox.com doesn't consider my account as an adult because I got an update early.

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