Xbox cloud saving won't work

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

What we need to do is to remove and re-add your Xbox 360 profile on your console.

Please follow the steps below:

1. Load up an Xbox 360 backward compatible game

2. Press the menu and view button on the controller at the same time to open the Xbox 360 guide

3. Press "X" to sign out of your account

You should see an option labeled as "Download Profile" then press "A" to confirm

4. Enter your Microsoft Account credentials.

The cloud is only used for saved games. If you're trying to save game content, it won't work.

The Xbox cloud saves are for Xbox.

The save files and data structure are not compatible

Unless the developer sets up a system using their servers, like Borderlands and GTA have done, it won't work

All of your account info is saved on the Xbox servers. So you won't need to back those up. The cloud will only hold game saves, so you can save them there if you ever plan on using a 360 again, but they won't work on the One.

Some games the save data will carry over via cloud saves for games but it won't necessarily work for all games