Xbox Cloud Gaming Won't Load in Browser

Mr Herndon · Dec 2, 2023

When I try to start Starfield via cloud gaming in Browser, it gets to the xbox start up just fine, but then sits at a black screen for about a minute before dumping my back ut to game selection. In the dev console, I get this error code:

Error: WebRtcStream: Connect. GameStreamError:Failed to connect to game stream.

at l.throw (5946.c448ff4b.js:2:572520)

at Ve.connectAsync (web-rtc-stream.4b6dcced.chunk.js:1:110368)

at async Pt.doConnectAsync (5946.c448ff4b.js:2:650408)

at async Pt.connectAsync (5946.c448ff4b.js:2:648113)

at async Xr.connectToSession (game-stream.6a6491ef.chunk.js:1:208302)

at async Xr.cloudConnect (game-stream.6a6491ef.chunk.js:1:202081)

at async 8859.efaa820a.chunk.js:1:12252

This happens in both Chrome Version 119.0.6045.200 (Official Build) (64-bit) and in Edge Version 119.0.2151.93 (Official build) (64-bit)

I have tried restarting the computer and loading over different networks. This has been happening for at least two days, It was working fine from Nov 24th all the way back to the Starfield launch. I had been playing nearly daily over cloud till Nov. 24th.

:)

SammyVS

I'm Samy an independent advisor. Welcome to the community. How are you?

Have you tried clearing your browser cache or using the browser in anonymous mode?

SammyVS

In another browser, the same happens?

Mr Herndon

Thanks anyway, obviously from my original write up, I addressed 1-3 before reaching out here. So, off to support I guess.

Hoskayra

Hi Mr, my name is Oskayra and I hope I can give you the solution to your problem.

You can try the following steps:

1) Check your network connection. Make sure you have a stable and high speed internet connection. You can test your internet speed by visiting a speed test website.

2) Update your browser. Make sure you have the latest version of your browser. You can check for available updates by visiting the browser's download page.

3) Restart your computer. Sometimes restarting your computer can fix minor problems.
Try a different browser. If you have problems with one browser, try another one.

4) Contact Xbox support. If you have tried all of the above steps and are still having problems, please contact Xbox Support for assistance and report the problem using the following link:

https://support.xbox.com/xbox-live-status

Click on the green button that says "Report" and fill out the information in as much detail as possible.

This will let Xbox know that there is a problem with Xbox Cloud Gaming and they can work to resolve it as soon as possible.

Keep in mind that in this public forum we are just gamers like you trying to guide and help other gamers. We are not Microsoft employees.

I appreciate your understanding and hope the problem is resolved soon.

I wish you the best of luck,
Oskayra

SammyVS

Try resetting your modem/router to factory defaults. You can do this in a browser if you have access to the modem/router settings or generally have a button behind the device that if pressed with a clip for a few seconds it resets.

Xbox Cloud Gaming Won't Load in Browser