Xbox Child Account Error

Recently I wanted to change my gamerpic to something in my flies, but i cannot not do that because I keep getting that says 'Custom images are only for adult accounts.' I'm not between the ages of 8-17 So, why can't I change it? Before anyone says 'Change
your birthdate' I already did so and that did nothing. I also tried to restart and sign out, but that didn't work either. I'm apart of my mothers family on Xbox as an adult. So, how can I change this?



:)

 

Gamertag missing

To make the story short:

- a did a mistake removing from family the account of my child

- I added back the account and changed email to a new one

- both accounts (child and parent) see each other as family members

Problems:

- parent privacy & security settings : cannot see my child's gamertag

- child - privacy & security settings : I get an error

- child - change gamertag: error too

- parent can log in to xbox live

- child cannot log in xbox live: error says parent account is not valid

Help to solve this mess is needed!!!

Thanks,

Cri

 

Can't manage my child privacy settings

If you are in the parent account check this support page to change the privacy and online safety settings for a child account:

support.xbox.com/.../error-child-trying-to-access-settings

 

If your account is listed as a child account, and you are not, in fact, a child, then you can follow the steps here for Age Verification on your account to have it promoted to an Adult account: https://support.microsoft.com/en-us...account-age-verification-for-parental-consent