Xbox charged me twice for the same digital game and don’t care

ParadoxReal8 · Mar 31, 2019

Last month, resident evil 2 deluxe edition I pre-ordered was charged again a few days after my initial purchase. I had to open a dispute with PayPal cause Microsoft didn’t seems to understand the problem. It seems, that, since they created that refund
policy this became quite a mess. What they see as a transaction is not real money transactions. Not like on PayPal and most of the time, dates differ. For that game, they finally refund me at the end of the dispute a few minutes before PayPal review the file,
saying that they already credited me and PayPal said that the dispute was closed not in my favor, which I found hilarious. Anyway, I had my money back so I thought I could let them a chance and just try to forget it and turn the page. So I bought a new Xbox
One X on their site and took my preorders back (DMC5 and MK11); I was so frustrated by that issue that I had cancel everything.

March 6. I’m charged for Devil May cry 5 deluxe Ed. Good game which I completed in almost 5 days minus 2 hard achievements. March 12, while I was still playing and trying hell and hell, my mobile beep with an email receipt saying thanks for DMC5 deluxe
Ed... I couldn’t believe my eyes. At that instant, I ran on my computer trying to cancel this without understanding of what just happened. Nothing work on Microsoft end. When I was finally able to ask for a refund, it was declined a few days later, saying
that I ask for refund too much recently which is false but the probably also took my preorders cancellations for transactions when it was not.

Yesterday, it has been 10 days since I opened that last PayPal dispute that was declined because they said I already had a credit for that. After talking with PayPal on the phone for an hour, they finally realized it was not true and they just changed
something in the case and send it again saying that I will be refund if they don’t answer after 10 days. So after being on stress about a fraud for 10 days, I need to wait another 10 days for nothing.

*Images reviewed and removed due to Personal Information*

:)

ParadoxReal8

Your automatic response is really funny. I’m an xbox fan and achievements hunter TA big member for 10 years now and you think I haven’t done everything I could already and that why I’m far in a paypal dispute process? Come on, be serious please. I just
took an apointment with my lawyer and filled a complaint with consumeraffair. This sadden me but now you leave me no choice

XBF George L

Hello!

Thanks for reaching out to us here on the forums with this situation. I recommend you sign in at your
Microsoft Account Order History and review your recent transactions. If you do find something you do not agree with you are welcome to fill out an
Xbox Refund Request form. You will need the Order Number from your order history to request a refund. If you receive a response to your refund request stating you will not be receiving a
refund you can then reply to that email so that it can be further reviewed. Hope this helps!

XBF Leslie D

Hey there

I’m truly sorry to hear about any inconveniences this may have caused. As this is a support forum, if you would like to pursue legal action then we will not be able to assist further. For more information, please visit our
Legal
and Corporate Affairspage. If you would like to continue troubleshooting, please feel encouraged to start a new thread and we will be happy to assist you there.

chase kilgore

I bought supercross 6 yesterday and it charged me 57.76 twice and I still don’t have the game and been trying to get ahold of Xbox but it’s been a nightmare

MightyQuinn75

Hi. I'm afraid we can't access account details here. You will need to contact: Customer Support
and talk to an agent either via web chat or request a call back.

Xbox charged me twice for the same digital game and don’t care