Xbox captures aren’t working right

IamTheAleXXX · May 25, 2023

My Xbox network storage was full, so I deleted a bunch of captures taking my Xbox network storage down to 87%.

Even though I am deleting these captures some of them still keep showing up especially on the Xbox app on my phone even though they are deleted off of the Xbox network. The actual problem here is there is a clip I am trying to upload. It says I’m uploading it to the Xbox network then gives me a notification on my phone saying “gameclip uploaded” but every time I click on it it says “oops looks like you’re stranded” it’s also, not showing up on my Xbox.

i’ve tried uploading this clip a couple times now and magically my Xbox network storage went from 87% to 91% but there are no new captures being uploaded. And again, some captures I am trying to delete, will not DELETE. it is getting really frustrating. I reset my Xbox and my phone turned the Wi-Fi off on everything, nothing changes.

I really don’t know what to do

:)

DeniqL

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Just as a heads up, we are currently receiving multiple reports regarding this particular captures issue, however, no official announcements have been made by Microsoft .In the meantime we can just perform troubleshooting steps.

Have you performed a full power cycle?

Turn off your console by holding the Xbox button  on the front of the console for approximately 10 seconds. The console will turn off.

Once the lights on the front of the console, unplug the power cable from the rear of the console.

Wait at least 30 seconds.

Turn your console back on by pressing the Xbox button  on the console or the Xbox button  on your controller.

LaughingOtter

Aha! If you press the XBox button and tab right twice with the right button you'll get to "Capture & share" where "Start Recording" does the same thing that "Record from now" did. Also "Recent captures" and "Show all" will get you to "Manage captures".

That's a relief

Leenalovesfood

***** ANOTHER THING TO MENTION*****

My Netflix works fine and that uses Xbox Gold soooo??? why aren’t the games working 🙄

PrimaryLaker24

Hi Amber,

I think you’re right about it being the xbox insider update that caused it. My friends aren’t insiders and they didn’t get an update. Their party chat is working just fine. I will report this on the insider hub app and update once I hear back.

Thank You

Mister Taurus

Hi there,

We appreciate you reaching out to us with this issue. We understand your frustration and have a few steps that we recommend you try to get this issue resolved. First, let's take a look at
our headset guide to see if there are any steps that can get this working again for you. If you still have issues, we also recommend checking out our
controller sync guide, basically, we're thinking it's strange that these issues are happening with two different headsets and we're wondering if the common issue may be with the controller. Be sure to let
us know how that goes, and also, be sure to check the audio mixer in the settings tab.

Xbox captures aren’t working right