Xbox - Black screen while sound is still playing on any content(HDR/4K/1080P) After playing...

Hi Hari! My name is Ricardo an independent advisor ready to help you with this situation!

First try this please

Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

Unplug the console's and Tv power and HDMI cable. Wait 10 seconds.

Plug the console and Tv power and HDMI cable back in.

Press the Xbox button on your console to turn on the Xbox

If the problem persist try on a different TV, if keeps happening then try to restore keeping games and apps, please be sure that you know your account email and password:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console screen, you'll see three option use this one, be sure you remember the email and password of you're accounts:

Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps

"Hey everyone,

Does the issue persist if you were to change the TV resolution to 1080p? To do this, follow these steps:

Settings > Display & sound > TV resolution > Select 1080p

As long as 'Allow 4K' is checked, changing the TV resolution to 1080p will not affect native 4K content from displaying in 4K. After the resolution has changed, restart your Xbox One console and see if the issue persists.

Thanks!"

I tried this, the color degradation of Netflix goes away, however 4K no longer displays as an option for any of the content and it does not play in 4K. Also the issue of cutting out persists through 4k hdr UHD Blueray movies regardless of being set to 1080p,
it does however switch to 4k hdr automatically when playing the discs, but it actually cuts out more than when its set to 4k uhd

Update: The latest firmware update was supposed to fix the issue of the black screen. The issue I am having now is while playing HDR content my screen will become all snowy. Vizio has already been out to replace my TV's HDMI board and I am still having the
same issue. They are supposed to be back out today to see what the problem is. The problem in my opinion is The TV's playing 4K HDR content through the HDMI port.

Xbox One S is not really a 4K console,

4K Media Content - Yes

You can play 4K Blu-ray DVD's or Streaming services like Netflix in 4K just fine if your paying the the 4K subscription options,

4K Gaming Content - No

As for games, it only plays games at 1080p but it is upscaled to 4K, other wise a 1080p image without upscaling to 4K, will look much worst on a 4K screen than what it would do, if it was only displayed on a 1080p screen,

A 1080p image upscaled on a 4K screen does look a little better than a 1080p image on a 1080p screen, but it still a 1080p image made to fit a 4K resolution screen, which is what the Xbox One S does

Xbox One X is a 4K console,

4K Media - Yes

4K Gaming - Yes

The issues is not the TV, it's the Xbox One S not being an Xbox One X.

If i leave it on 1080p and put in a 4k movie it will still play in 4k w/HDR correct (with those options checked allow). Also my husband does play games too, if left on 1080p and a 4k game is inserted will it also still play in 4k/HDR? The way I read on
forums it seems like yes, but not sure. Thanks in advance