Xbox Beta: We are unable to sign you into Xbox live, a specified logon session does not exist

Urthor · Aug 14, 2019

https://i.imgur.com/MqZDNW7.png

https://i.imgur.com/ipjz6uR.png

https://i.imgur.com/FO294sD.png Xbox accessories app

See screenshots for the error messages

Currently unable to logon to Xbox beta, which means I'm completely unable to remap the buttons for my Xbox Elite controller as logging into Xbox live is a prerequisite for changing the settings on that controller apparently as of the latest update.

The second screen, which is my actual Xbox Live account and the fact I've reset the Xbox beta app several times, reinstalling the Xbox Identity Provider, leads me to think this isn't the actual Xbox Identity Provider because the identity is coming up fine,
it's some bug involving the login session which is managed by Xbox beta and not the accessories program or the Windows operating system.

I've already set the date/time to automatic so this is definitely not an issue of the PC date/time being out of sync with Xbox server.

Is there any way to solve this issue? Or at least any way to edit my Xbox Elite's button preferences without logging into Xbox Live?

:)

XBF Leo G

Hello Urthor,

Thank you for posting on the Xbox forums. We understand that you are unable to log in to the Xbox (beta) App on your desktop. We recommend making sure that Windows 10 is up to date. Also, you can try performing a clean boot. We have
a forum thread that contains several different issues and solutions for the Xbox (beta) App. This particular situation is also covered in the thread. We recommend trying out the solutions in this thread, and be sure to let us know the results!

WPAK

Hi there,

to rule out a PC specific thing, can you try to see what happens if you login on the app via a difference device adn try to configure the Elite controller there?

If you can on a different device, then it seems to be a device specific thing, if you can't then it might be an account or service related thing.

Depending on the outcome it may be possible to advise additional steps to try and solve the issue

Urthor

Hey WPAK, excellent idea, I installed the Xbox beta and Xbox accessories on another laptop and logged in with the same account and it was fine.

Apparently I just can't log into Xbox live beta on my desktop, which is annoying, but I can still edit my controller's settings on the laptop at least.

TRAPOUL80

Contact xbox support and state your problem directly to them.

https://support.xbox.com/en-US/contact-us

Caddac_

Hello Andre, option 1 didn't work. It won't even let me sign in to the Microsoft Store app.

Option 2 however did work, I was able to login.

What should I do next?

Xbox Beta: We are unable to sign you into Xbox live, a specified logon session does not exist