Xbox application crashing on startup + unable to make a new local profile via ui

Sir, I have windows, I have already done this process once before. I would prefer to be deferred to someone higher up if im being suggested to do what I have already stated to have done thank you.

Hello Sebastian Fiedler,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you have an issue with your Xbox application that crashes on the start up. As per post description you cannot make new local profile. Let us check on this together and sort this out. We will do to the best in our capability to assist you with your concern and help you back to gaming.

We would like to check on this article: Create a local user or administrator account in Windows (microsoft.com) If still the error persist, Let us try to do this method;

1. Create a desktop shortcut for cmd.exe.
   
2. Right-click this shortcut, then left-click "Run as administrator".
   
3. Accept the challenge. You will get a black frame.
   
4. Type these commands and press Enter after each:
   net user "wob1" 123ABC /add
   (to create the account wob1 with 123ABC as a password)
   net localgroup administrators "wob1" /add
   (to promote the account to admin level)
   

We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi Sebastian Fiedler,

We apologize for the inconvenience. We would suggest to download Windows. Please check and follow the steps/guide below.

If you are in Windows 10 : Download Windows 10 (microsoft.com)





If you are on Windows 11: Download Windows 11 (microsoft.com)





Please make sure to secure/back up all your files before performing downloads and read highlighted instruction carefully.

We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hello Sebastian Fiedler,

Since we have done most of the steps in resolving the issue and still the problem persist, we would like you to submit a bug and send a feedback. Please go to this link and follow the steps below.

• Provide feedback to Team Xbox | Xbox Support
  

Submitting a bug through the Xbox App

1. Navigate to the top right of the application and select your gamerpic icon

2. Select “Feedback” in the drop-down menu

3. Select “Report a problem”

4. Click Give new feedback

5. Add [Xbox Forum] in “Summarize your feedback” followed by a feedback summary

a. Summary should be descriptive and fully detailing the error you are receiving. Links redirecting to this forum post will not be accepted and will cause a delay in your feedback submission.

6. Category should automatically be selected.

7. In the "add more details" category, you will have the option to "Recreate my problem". Recreating the problem will help us further pinpoint the error you are receiving.

8. Once complete, post the title of the bug report along with the submission date in this thread.



Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi Geri, I have already stated in my original post I was able via command prompt to make a new local account, where the broken features are working as intended, no crashes and the ability to use the settings menu to make other accounts. This doesnt address the crux of the issue of how can I fix my primary local account or transfer Everything without headache to that other local account. Thank you for your time.