Xbox APP (XGP) for PC (Beta) not downloading games.

Tyler_A_Smith · Jun 21, 2019

Currently I installed the PC beta Xbox App to download games from the XGP. Unfortunately after hitting 61% the APP just stopped downloading the game entirely and is showing 0b/s download speed.

Yes, I've ran speed test.

Yes, I'm on a wired connection and not wireless and it has not changed at any point.

No, Neither my PC nor Internet Connection restarted during the process.

No, I did not stop the download at any point.

Any suggestions on how to fix this issue?

:)

EXES5

Make sure you are on 1903 win10 version (type winver on search).If not download windows update assistant and follow the steps to update windows.

Download and use Xbox beta app

Login with your account you have upgraded to xgp ultimate

Enjoy XGP Ultimate

XBF Amber M

Hi
Tyler_A_Smith,

Thanks for reaching out to us in the forums with this issue. As you're having difficulty in getting Metro Exodus (and other games) to completely download, you may wish to try some of the solutions available from our community post concerning the Xbox (Beta)
app and Xbox Game Pass for PC. It contains some solutions that may be super helpful for this issue specifically.

Windows 10 Xbox (Beta) App FAQ

Additional resources from our support pages that you may also wish to use for troubleshooting are as follows:

Xbox Game Pass for PC (Beta) FAQ

Troubleshoot game installations on Windows 10

Give these a try and let us know the results.

I hope that this helps out!

XBF Diego M

Hi Deigge,

Thank you for posting on the Xbox forums. I'd be happy to help.

Which beta app are you having issue downloading? The Xbox Console Companion App (Beta) or the Xbox Game Pass for PC app (Beta)? You'll need to have he beta companion app downloaded first before you can download the PC game pass app (beta) and you will also
need to have Windows update version 1903.

Restart your PC and then make sure you have the requirements to download the PC game pass app.

Obsessive Power

Hi,

Windows Apps and games from the Store (and XGP) are stored in an encrypted and protected folder. The encryption of this folder is only valid for the duration of the current Windows install.

So, if apps are stored on another drive and either Windows is installed from scratch or the drive is moved to a different PC, the files held in this folder are no longer accessible.

Not all Windows games on the XGP program have cloud storage, the program is after still in beta and is not as fully functional as Steam (which as a PC gamer I use a lot of).

For games that don't have cloud saving, most save files can be found in the 'Appdata' folders in your Windows Account user-name.

NickS623

PC, you’ll need the beta version of the Xbox app. Go to App Store and download the beta version of Xbox

Xbox APP (XGP) for PC (Beta) not downloading games.