Xbox app/xbox beta app keeps crashing

Hi,

Having a corrupted profile is one of the possible reasons why Xbox app crashes when using. To help you resolve this concern, we need to gather more details. Kindly answer the questions below:

• When did the issue start?
• What are the troubleshooting steps you have done so far?
• Have you made any changes on your device prior to this issue?
• Have you tried uninstalling and reinstalling the Xbox app?

Hello PhidzMac02,

I've got an Update about this problem - I bought a New Laptop and did all Windows Updates and Store Updates on it

I'm signed into everything (Windows, OneDrive, Skype, Groove, Store, Xbox, Xbox Insider) and the Xbox app on Windows 10 still Crashes

So again I think this is a coding problem with the Xbox app

I have went though every Windows 10 app/program on this New Computer and all works with No Problem (I haven't added anything to this computer except all updates)

Thank you,

James

Hello PhidzMac02,

I did like you asked and made another account on my computer (Windows 10 that isn't in the Insider Program" and Xbox App still crashes



I have (On my killerjames 425 Account) Opened Groove to download all my music as Groove is ending on Dec 31 and didn't have any problemsI have also opened OneDrive and downloaded all my files to my D drive and transferred them back to OneDrive with no problemOpened
Skype and used it for a few hours with no problemOpened Xbox Insider App and used it for a while and let it sit for a few hours with no problemPlayed with Cortana and didn't have any problems

On Windows 10 the only problem I have is with the Xbox App and this is on this Computer that's Not in the Insider Program and with another Computer that is in the Fast Ring and another that is in the Slow Ring.I have talked with other folks and they are having
the same crashing problem with Xbox App on Windows 10

Like I said all Store Apps are updated and all Windows 10 updates are installed - I also Cleared Store Cache multi times and uninstalled Xbox App and Xbox Beta AppAlso like I said this is a fresh install of Windows 10 Pro - Also Opera, Firefox, and Chrome are
installed on D drive, Windows 10 and Store Apps are the only programs on C drive

Thank you,James

Well a update came around 4:00PM EST, But it was just added features Not fixes as Xbox App still crashes

Xbox App Version 33.33.15001.00000

Thanks for the update. With all the troubleshooting steps we have done, it seems that this is an on going issue with the Xbox app. We recommend that you send a feedback regarding this matter, so that our developer will be aware of this issue. To do this,
you may refer to the link below:

Feedback hub

Should you need further assistance, feel free to post anytime.