Xbox app won't let me install games through gamepass. Please someone help!! I just want to...

as you have factory reset, then run all windows updates until there is no more, then open the microsoft store and update all the apps.

Hello olivia_546,

Welcome to Xbox Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you are not able to install games through you Game Pass. As per description, you tried basic troubleshooting, factory resetting but still the problem persists.

Let us check on this together and sort this out to assist your concern. However, before we proceed, we would like to ask few questions about it.

1. When did the problem start?
   
2. Was this working before?
   
3. Recent activity or changes made before the issue appeared?
   
4. Did you get some error message? If yes, can you send a screenshot of the error?
   

These above questions would help us provide the necessary information. Once we have gathered all the information, we will formulate the viable solution to help you with your case.

For the meantime try to follow the steps below and see if this will work.

1. Reset, reinstall, repair, reboot: The most basic thing to try first is to reset the Xbox app by uninstalling and reinstalling it. You can also try repairing the app or rebooting your device.
   
2. Use PowerShell to fix Xbox PC “Gaming Services”: You can use PowerShell to reset the Xbox PC Gaming Services. To do this, open PowerShell as an administrator and enter the following command: Get-AppxPackage Microsoft.GamingServices | Remove-AppxPackage -allusers
   
3. Try disabling IPv6: Some users have reported that disabling IPv6 on their network adapter has helped them install games through Game Pass.
   
4. Delete stuck Xbox PC game installations: If you have any stuck game installations, you can delete them by going to Settings > System > Storage > Manage storage > View contents and then deleting the game installation.
   

You can find more detailed instructions on how to perform these steps on Troubleshoot issues with the Xbox app for Windows | Xbox Support.

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



We will be glad to follow up and help you.

Sincerely,



Moderator

Microsoft Community

Hi olivia_546,



We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)








Thank you for your understanding.



Kind regards,



Moderator

Microsoft Community

Hi I tried all of your suggestions and nothing worked. My laptop is new of which I only bought a few days ago. There was no error code and it was not working at any point. I even tried to play it via remote play and all I got was a black screen. I also tried to remote install the games and that didn’t work either. Please me I don’t know what to do.

Hello olivia_546,

We appreciate for your patience.

It seems like that our initial troubleshooting steps did not resolve the issue.

Let's try the steps provided in these articles below.

• Troubleshoot issues with the Xbox app for Windows | Xbox Support
  

• Fix problems with apps from Microsoft Store - Microsoft Support
  

We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.



We will be glad to follow up and help you.

Sincerely,



Moderator

Microsoft Community