Xbox App won’t connect to Xbox no matter what I do.

I’m having the same issue. Told me to connect to Xbox live but it won’t connect. I am connected to the internet because the other apps work. Can’t contact Xbox because their virtual assistant is a nightmare and freezes up.

So I tried to remove my account and re add it, but now it won’t even let me add an account back to the Xbox. Now I can’t use any apps. Basically stuck.

It didn’t work. What do I do now. I completely reset the Xbox and there were no previous apps. It still won’t download from the store. I’m so mad.

Hi Joseph Reeds,

Welcome to the Microsoft Community.



We completely understand the inconvenience this issue has caused you and the current situation is frustrating. As hardware damage issues are beyond the scope of community support, I sincerely recommend that you contact a dedicated department to resolve your issue.

Before contacting, you can try the following links:Troubleshoot your Xbox network connection | Xbox Support

If it does not work, please visit this link to contact the relevant support staff for consultation and inspection:Contact us | Xbox Support

Hope I helped! Please do not hesitate to ask if you have further concerns. I will be waiting for you and I would be more than glad to assist you further.

Best Regards,

Tomsen-MSFT | Microsoft Community Support Specialist

I even tried to bridge my ethernet and internet. It used to work but wont work anymore

i have verizon and i use an Ralink RT3090 802.11n Wifi Adapter