Xbox App Windows 10 "Wrong messages"

hi Volli, Sorry to hear your experiencing issues streaming. I will highlight your issue in our reports to the developers to investigate. If we have further questions we will contact you.

Thanks for taking the time to report this issue using the "report a problem".

Best

Hi,

A poor network connection, corrupted profile or a server error are one of the many reasons on why you are unable to send a message using the Xbox app on your Windows 10 device. Let's answer the following questions so we can gain a better grasp of your concern:

• Have you tried signing in a different account to the Xbox app and check if the same instance occurs?
• Is your device connected to a wired or a wireless network?
• Have you made any changes on the device prior to this case?
• Have you tried connecting your device to a different network and check if the same instance occurs?

In the meantime, you may perform the following solutions that can help resolve your concern:

Solution 1: Check the status of Xbox Live

For any service alerts on all platforms, make sure to visit this
site from time to time.

Solution 2: Run the troubleshooter for Windows apps

Check out this
page and follow the prompts on your screen.

Solution 3: Check for updates for apps and games from Windows Store

Click this
link and perform the steps provided.

Solution 4: Check your device for Windows software and driver updates

To check for the latest updates for your Windows 10-based device, perform the instructions provided

here.

Solution 5: Sign in as a different user

1. Press the Windows button on your device or keyboard, or select the Windows icon from the bottom-left corner of the main screen.
2. Select your account name from the top-left corner of the menu, and then select Switch account.
3. Sign in with an account other than the one you were using.
4. Access the Xbox app and check if it now works correctly.

Solution 6: Uninstall and reinstall the Xbox app

1. Type Windows Powershell in the search box.
2. Right click Windows Powershell and select Run as administrator.
   
3. Copy and paste the following command: get-appxpackage Microsoft.XboxApp | remove-appxpackage
4. Press Enter.

Restart your Windows 10 device to refresh and sync all changes made. Then, download and install the Xbox app

here and check if it works correctly this time.

Feel free to get back to us if anything comes up so we can provide further assistance.

I'm having the same issue across many Windows 10 devices. Although clearing the App Data works for a few hours, as soon as I receive another message the problem comes back. This is happening on my Desktop, Laptop, Tablet and phone. I have also tried fresh
installs on my phone and desktop of the OS and still the issue persists. Not only that but it's also happening in the Beta Xbox apps too.

I've done a factory reset and it's not worked. I can no longer view achievements on the smartglass app or the windows 10 app either

Smartglass - "Something went wrong when loading this section"

Windows 10 - "Something went wrong with loading this data. Invalid pointer"

Xbox One - "Cannot view achievements at this time. Please try again later"

I have the same problem. Even deleting ALL messages using Smartglass Beta did not help - Xbox App keeps crashing as soon as I go to the messages section. On Windows 10 and Windows 10 Mobile.