Xbox app will launch games, BUT can't sign into games that require signing in

Mack122 · Apr 10, 2023

I'm using Windows 11.

I have looked all over online to fix this issue. I have gone into settings and repaired all xbox apps. I have deleted game services and re-installed it. I have uninstalled the games and re-installed them. I have done the same with the xbox app. NOTHING has worked to get games like Grounded to work. I can download and play games like Scorn with no issues. But any games that requires a sign in doesn't work for some reason..

I've tried it with Grounded and SIGNALIS, but I cannot play any of them.

:)

Dericka

Oh, I see. Just to make sure, is there any error when you're trying to play the games?

Mack122

Well I was able to update the image, that was cool to learn! But it didn't fix the issue at all.. I really just want to play these games..

Rostom L

Hi Mack122!

I am sorry to hear about the issue. Let's do our best to sort this out.

May I know exactly what just happened when you tried to launch and sign in to a game?

Be sure to sign in your Microsoft account through your PC Settings > Accounts. Then sign in to Microsoft Store and also on Xbox Console Companion app if you have one installed aside from the Xbox app.

Don't forget to check for Windows updates and get all available updates from the Microsoft Store.

Check for Windows updates - https://support.microsoft.com/windows/update-wi...

Get updates from Microsoft Store - https://support.microsoft.com/account-billing/g...

Dericka

I see. Can you please try to connect it a different Internet source and check if there's any changes? Thanks!

Dericka

I understand. Can you please try to restart your router to refresh your connection then try it again? Thanks!

Xbox app will launch games, BUT can't sign into games that require signing in