Xbox App unable to connect to new console

boocemerk · Jul 10, 2023

So recently I’ve had to reset my console due to an error (I have had to do this a couple times before) and every other time I’ve done I’ve been able to set it up with the Xbox app. However this time it kicked me out of the setup process once I connected my console to a wifi network, and subsequent attempts to set the console up I’ve been unable to connect to the Xbox setup wifi connection and gotten the error “Make sure the code you entered matches the code on your TV. Then try again” even though the code I entered matches. The console i tried to set up with the app is an Xbox One S, if that’s important

:)

Janet_C

Hello!

I'm a Independent Advisor. I will be glad to help you.

If you are on android, log out of the app and go to your application manager, clear the app cache and restart the phone.

Then do this with your console to generate a new pairing code.

Go to Settings>System>Console Information

And restart keeping your games.

Note that the console accounts will be removed, so you will need to have the email and password for each account to log back in.

Your progress, achievements, purchases and other data will remain intact, don't worry about that, you won't lose any data, the only thing you need to do is to log in again.

Try linking again when you are configuring the console.

You can also try the association with the "Xbox (beta)" app.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Janet_C

Hi, I noticed you marked the answer as not helpful, but I didn't get any response from you, did you try what I mentioned?

bpnji

like i said it is NOT POSSIBLE to connect the Controller with the Xbox accessories app till the Update for the new firmware is out. which means i cannot check the controllers firmware because im unable to connect it tot the app,

Lucas Lauer

But don't you receive a Teredo unable to qualify message on your network test? Would you please share your connection test (inside the Xbox Console Companion app) with the Xbox Live servers?

Merluz

I have an update regarding this issue.

After an hard reset of the console (complete factory reset), the problem persisted, and i was unable to install the bluray app.

The only solution that i found was to change the network connection used to connect the Xbox to the internet.

I have switch from a provider to another (the same wifi network and the same router) and magically the blu ray app installed.

How is this possible? Other apps and games download and installed themself without problems, only the BD app was unable to do so...

Xbox App unable to connect to new console