Xbox app stuck on startup, can anyone help?

Hi. My name is Brilliant, and I am happy to assist you today.

Here are a few troubleshooting tips you can try to resolve your query, which includes some that you have already tried and more:
- Restart your device.
- Update Windows.
- Update your device drivers.
- Update the Xbox and Gaming Services apps.
- Sign into the Xbox app and Store using the same account.
- Remove and reinstall Gaming Services.
- Make sure your date and time is correct.
- Disable your antivirus.
- Use the app troubleshooter.
- Repair and reset the Xbox app.

For more details on the above and more troubleshooting tips, kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-games-windows-10

You can also look at getting your Windows reset. Resetting your PC lets you perform a clean reinstallation and update of Windows while keeping your personal data and most Windows settings intact. In some cases, a clean installation may improve your device's performance, security, browsing experience, and battery life.

For more details on how to give your PC a fresh start, kindly visit: https://support.microsoft.com/windo...gs > Update,Restore preinstalled apps? to No.

I hope this helps resolve your query.

Hi Thia B, my name is Courtney and I would be happy to help.

I'm very sorry that you are going through this problem, I was just in a Microsoft thread where a user presented the same problem and the moderator named Geri M published several solutions to solve said problem with the Xbox App.

We would also like to suggest you follow the steps below. If you have done some of the steps below, you can skip them:

Step 1: Sign out of all accounts signed in on your PC, including the one you're trying to sign in to in your Xbox app.

Step 2: Run the Troubleshooter for Windows Apps on your computer by clicking the Run Troubleshooter button at this link. This process will check and resolve common problems with applications on your PC.

https://support.microsoft.com/help/4027498/windows-10-run-the-troubleshooter-for-apps

Step 3: Click this link for steps to perform a clean boot. This process will start Windows using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or update, or when you run a program in Windows.

https://support.microsoft.com/help/929135/how-to-perform-a-clean-boot-in-windows

Step 4: Restart Windows Store to clear the Store cache.
- Press Windows key + X on your keyboard.
- Click Command Prompt (Admin).
- Type wsreset.exe and then press Enter.

Step 5: Uninstall and reinstall the Xbox app to update it.
- Click Start and then type Windows PowerShell in the search box.
- Right click and then select Run as administrator.
- Type the following command to uninstall the Xbox app: Get-AppxPackage *xboxapp* | Remove-AppxPackage.
- Press enter.
- Launch the Windows Store and download the Xbox app.

Information source (Credits): https://answers.microsoft.com/thread/2157b3c5-0fd9-4122-b9dd-6d563dad10ab

Once this is done, try signing in to your account again on your Xbox app and see if the same issue occurs. Let me know if you have any other questions, I'll be happy to help you again.

Best regards,
Courtney.

Hi All,

Just found a solution over at Forums.flightsimulator (link below) that worked for me as this started happening to me for the last few weeks.

https://forums.flightsimulator.com/t/at-msfs-startup-stuck-in-xbox-logon-screen/446708

In short, sign out of Microsoft store app and the Xbox App then restart your computer. Once you've done this re-log into the Xbox app and fire up MSFS..bingo, that worked for me.

Hope this helps!

Hello ForgedEnigma, My name is David. I am an independent advisor, happy to help you today.

Don't worry, I understand your frustration. Here are some steps you can follow to disable these ads:

Turn off “Automatically start the app on startup”: Go to Home, find the Xbox app, and click it. Click the Profile/Sign in menu item at the top left of the screen. Then click Settings. Click General in the left panel. Then uncheck the “Automatically start the app on startup” option in Startup Settings.

Turn off “Run at Startup/Xbox App Services”: Click Start and search for the Xbox app (typing “xb” is usually sufficient). Right-click on the Xbox app item. From the right-click menu, select Application Settings. Disable the "Run at startup/Xbox App Services" setting.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards.

Hey Horse Feather!

The
System Update Troubleshooter has steps that can help - from the first page, select "I need to troubleshoot a system update error", then select which Xbox One model you're using (original, S, or X), and then select the "I am experiencing a startup issue"
option.

Give that a shot, and let us know if you see any improvement!

The scenarios described are stuck on green Xbox startup animation, or no green startup animation where my issue is green startup animation transitioning to black screen.