xbox app says now playing when I'm not

I'm pretty sure it does. When I open the Xbox app it says "play game with xbox gamepass" It might have run out by now, but i was having the same issue even when i did have it. im 90% sure i still have it

Hi,

Let's isolate your concern by gathering the following information:

1. Is this issue happening with other non-Call of Duty games?

2. Is this issue happening with other Xbox Profiles?

3. May we have the exact error message prompted?

Make sure to check the status of Xbox Live and Activision for any service alerts. To proceed, check out the following links:

Xbox Live Service Status

Activision Support Online Services

Also, check the status of your Xbox Live Gold Membership by clicking this
link and see if it's in good standing. Sign in with your Microsoft account.

In addition, we recommend removing and re-adding your Xbox Profile on the Xbox One that may help resolve profile issues in a game. To proceed, click this

link and perform the steps provided. Make sure to restart the Xbox One before re-adding your Xbox Profile.

Keep us posted.

Please refrain from creating duplicate threads. https://answers.microsoft.com/en-us...xbox-app/a42221cb-8fbd-495e-8aaa-e9fc27d11f30

Hi Ben, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset your console.

You can follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

For more information: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Let me know if it works!

Hi there! Sorry to hear about what happened. Let's do our best to figure this out.

May I know exactly the device/platform you use for gaming?
What steps have you done so far?