Xbox app & remote play issues on same, hard-wired local network

I have the same issue, I am hardwired for both Xbox and PC- I remote play in the same city. But the pixelation blocking is horrendous- I've tested my networks and have met and exceeded the requirements for remote play (According to Microsoft's own Proprietary tests in app). My latency has very low jitter and averages 15-35ms per Pingtest.com, SO I still do not understand why typically launching remote play on my laptop through the xbox app has such a hard time. I hope this issue is being looked into, I know cloudgaming works fine typically suffering only in terms of input lag. But through the xbox app on both my phone and laptop- i find remote play to suffer greatly in terms of picture quality. To the point of unplayability, we need real solutions!

Hello Krustykashew, My name is Khaji I am an independent advisor and I will be happy to help you today.

Remote play, which allows you to play your Xbox from another device, often depends on several factors, including the quality of the internet connection, network speed, connection stability, and the distance between the Xbox and the device you use to play remotely.

Although remote play has improved in recent generations of consoles, there can still be issues related to connection quality. Here are some possible reasons why you might be experiencing issues with Remote Play on your Xbox Series S:

Unstable or slow internet connection: Despite having a 5 GHz connection, stability and speed can fluctuate due to wireless interference, physical obstacles, or router problems.

Network settings on Xbox: Adjustments to your Xbox's network settings may improve the quality of remote play. Make sure your console is set up for a stable and fast connection.

App or software issues: Issues with the remote play app or the console itself can impact the quality of the remote experience. Make sure they are updated to the latest version available.

Latency issues: Latency is the amount of time it takes for information to be transmitted from the console to the remote device. If there is too much latency, you could experience response and audio delays.

Local network issues: Sometimes other devices on your local network can consume bandwidth, causing interference when connecting to the Xbox.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hi there! This is Virginia O.

I understand that you are experiencing issues with remote play.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please double-check remote play settings by making sure that it is still enabled on your Xbox. Go to Settings > Devices & Connections > Remote Features.

Confirm that Enable Remote Features is checked. Make sure your Xbox is set to Instant-On mode under Power Mode.

And then test your network because remote play requires a stable connection, make sure that both your console and device are on the same reliable network. To do this, run a network test on your Xbox via Settings > General > Network Settings > Test Network Speed & Statistics.

Restart your router if incase the connection seems unstable.

You can also switch to a wired connection for your console and see if it works.

Next is to clear the Xbox cache by holding the power button for 10 seconds. Unplug the console for 30 seconds, then plug it back in and power it on.

Then uninstall the Xbox app from your device. Restart and then reinstall the app and sign in again. Please reconnect to your Xbox.

To rule out network-specific issues, kindly connect both your Xbox and device to another network such as a mobile hotspot. If this resolves the issue, your primary network might need further troubleshooting.

If incase the issue persist after performing the troubleshooting steps, please test remote play with another device can be a phone or PC. This helps identify if the issue is device-specific.

Thank you for your cooperation.

Thanks for the swift reply, Athmaus.

As suggested by my colleague, would you mind performing the troubleshooting under Network issues provided from this support article - Troubleshoot remote play gaming.

We would like to know you will encounter any issue when playing Xbox Cloud games without connecting to Xbox Series X or doing remote play.

Are we having issues playing any games in your Xbox app lately?

Are we a Windows Insider or perhaps an Xbox Insider?

Can we try to replicate if same issue happen if we are using local user account in Windows?

We look forward for your response.

Kind regards,

Hello,

To be clear, xbox support does not have purview on the status, addition, or maintenance of the servers and their locations. I recommend the Xbox Insiders and submitting reports when you see this occur or experience issues due to this occurrence because it creates documentation to the issue for reference when and if these changes, choices, or decisions are discussed. In addition, remote play is in the same status as xCloud in that it is not out of its beta phase and all feedback helps in making future decisions and changes to the service to hopefully improve it.

Based on your screenshot remote play is functional while on the same home network? Do you get any errors or issues when trying to do remote play when both your Xbox and device are on the same network? Have you been trying remote play on two separate networks such as data on a cellular device or a different Wi-Fi connection outside the home?

Just in case here are a few solution pages for remote play:

• Troubleshoot your network connection speed | Xbox Support
  
• Troubleshoot remote play gaming | Xbox Support
  

Thanks,

John