xbox app profle picture not changing

Hello Maze_Rage_2,

I'm Xbox Ambassador and I will be happy to assist you. How are you doing today?

I understand you're having difficulty uploading your custom gamerpic? I can see you're not the only player experiencing this issue at this time.

Your image should be at least 1080 x 1080 pixels, and be no smaller than 512 x 512 pixels. I have checked and can see there are currently no outages with uploading gamerpics. However, there might be a small technical glitch that isn't showing as an outage which is why you're unable to upload a customised profile picture.

Note: It might take a while for your customised image to appear while we verify that it’s OK to use.

In the meantime, while we wait for the issue to be resolved, below is some useful information:

You can view the Xbox Server Status by going to Xbox Status | Xbox Support. This page is frequently updated. If you're experiencing an issue, please report an outage so the team can investigate further.

For your personal reference: Change your Xbox gamerpic | Xbox Support.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this mate

What happens when you try to change your profile.picture? Are you receiving an error?

I'll be waiting for your reply, greetings from another Microsoft user

Which service talks about updating Gamerpics? Because all the services say up and running. Could the problem only happen to people who are unlucky?

Hello Tenerio Flores,

Thanks for getting in touch. I'll be happy to assist you. Despite the issue you're experiencing, I hope you're having a great day!

It's been confirmed by an Xbox Support Agent that there is currently an outage with custom gamerpics not updating.

Unfortunately, I am not able to specify a date this will be resolved.

You can track the progress, and be notified of the fix by going to Xbox Status | Xbox Support. Once there is a solution, please attempt to upload your custom gamerpic again and it should be fine.

If you have any other questions or concerns, feel free to come back and create a new thread and we will be more than happy to answer.

Thanks for understanding.

Thank you for your response.

I understand and will help you with your concern.

I can see currently everything is showing as fully operational despite the circumstances. In this case, it's advisable to report an outage.

Please follow the steps below:

Step 1) Please go to Xbox Status | Xbox Support.

Step 2) Navigate down the page to "Services".

Step 3) Select the dropdown arrow for "Account & profile".

Step 4) Check the status of the service: 'Gamerpics'.

Step 5) Next to the dropdown arrow, select the three dots beside "Account & profile".

Step 6) Select 'Report an outage' and submit your feedback.

We apologise for the inconvenience caused. I hope the information provided has been satisfactory. If you have any other questions or concerns, please don't hesitate to get back in touch.