Xbox app party chat keeps on cutting out

Hello, I will need you to please try the troubleshooting steps on this link Troubleshoot issues in the Xbox app on mobile | Xbox Support so that you can resolve your issue.

Hello, GeorgeGoodwin0699. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Have you tried using other headphones to see if it's not the problem?

If using other headphones you problem still persists, try to power reset your console and try chatting on your phone again:

​​​2. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

3. Unplug all the cables (power, HDMI, etc..) and wait 5 minutes.

4. After 5 minutes, plug all the cables in again and turn your console back on.

Please let me know how it goes.

It's not a hardware issue, the actual party chat cuts out and then disconnects

It helped, for the most part, for MW2 but not Warzone 2.

The fix I have in MW2 keeps it from disconnecting, however if I’m on the game for a more than an hour, it cuts in and out. Which doesn’t make any sense, and I can’t figure out how to fix that.

I cannot, however, use it in Xbox chat. As soon as I connect to the party chat, I will have about 10 minutes of game and chat audio, then the game chat immediately cuts out. And that’s on both games.

I’m still able to hear my team when that happens, but the game is completely muted.

All in all, doesn’t fully work, but it helps. I would avoid party chat if you can.

Hey there Immortal Muff1n! Sorry to hear you've been having communication issues. Let's see what we can figure out! First, can you tell us what router and modem, make and model you're using? Can you tell us what headset you're using? Have you tried all the
steps listed in our sticky on how to
Troubleshoot communicating with other players? Let us know and we'll work from there.