xbox app partial game install on pc.cant find it or delete it

Hello, Steve. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

If I understood correctly, you attempted to install a game. However, the download failed, but you still see that the partially downloaded game is using storage?

In case your answer is affirmative, I would like to suggest the following potential solutions:

A. Press the Windows key + R key to open the Run window > type wsreset.exe > wait until the store opens automatically, and restart your PC before checking the available storage again.

B. Press the Windows key + I to open PC settings > system > storage > temporary files > click on “remove files”

Please let me know if you were able to recover the used space after doing one of the procedures, or if you encountered any other difficulty.

Regards,

Arturo.

after you disconnect internet or turn off xbxo live, you must delete the partial download first by selecting the game in the games and apps section and pressing the menu(start) button and choosing to delete. then when you boot up offline start a new install
and it wont be queued

Hi there, the only thing I can think of is did you ever go through your hard drive to see if there was a partial download of the game, possibly with a yellow triangle signalling that it's corrupted?

Sometimes these corrupted partial downloads can stop it from being re-download successfully the second time. See the link for more information on deleting games from your hard drive:

support.xbox.com/.../install-play-delete-game

Are you installing these apps on the internal drive of your console?

Can you try the following, if you have an external USB 3.0 drive with at least 256GB capacity:

Connect that USB drive to your console and have the console prepare it as storage for games and apps (this will erase everything on the drive, so make sure you don't have important data on it, or have it backed up on your PC).

In the System settings under storage, choose the new USB drive as the standard storage drive.

Go to "My Games and Apps" and go to your installation queue. Cancel all downloads.

Under My Games and Apps find a partial installation that is giving you trouble. Hulu for example.

Press the Menu button, and manage the Hulu installation.

Delete/uninstall everything and stay on that screen until the console has finished uninstalling/deleting Hulu and everything associated to it.

If the console is finished, you should see the App being ready to install.

Try to install the app again from that screen.

Did that work?

Are you installing these apps on the internal drive of your console?

Can you try the following, if you have an external USB 3.0 drive with at least 256GB capacity:

Connect that USB drive to your console and have the console prepare it as storage for games and apps (this will erase everything on the drive, so make sure you don't have important data on it, or have it backed up on your PC).

In the System settings under storage, choose the new USB drive as the standard storage drive.

Go to "My Games and Apps" and go to your installation queue. Cancel all downloads.

Under My Games and Apps find a partial installation that is giving you trouble. Hulu for example.

Press the Menu button, and manage the Hulu installation.

Delete/uninstall everything and stay on that screen until the console has finished uninstalling/deleting Hulu and everything associated to it.

If the console is finished, you should see the App being ready to install.

Try to install the app again from that screen.

Did that work?

Same thing with black ops. If i cancel the download, there is nothinf associated with it under "manage" for me to delete. Not a thing. No delete option either. And if i try to install again, it will just make it to the same 18.36% and stop.