Xbox App on Windows 10 keeps crashing

I have the same problem. Even deleting ALL messages using Smartglass Beta did not help - Xbox App keeps crashing as soon as I go to the messages section. On Windows 10 and Windows 10 Mobile.

Hi,

There are several reasons why Xbox app keeps crashing on Windows 10. For us to assist you better, can you send us a screenshot of the error?

Hi,

An outdated version of the Xbox app, corrupted app data, and software conflicts are possible reasons as to why the Xbox app crashes when you're using it. Here are the troubleshooting solutions that you may perform to resolve this concern:

Solution 1: Check for updates

Keeping the app and the Windows 10 PC up-to-date can help resolve common issues with built-in Windows 10 apps. Refer to the following links for the steps:

• Check for updates for apps and games from Windows Store
• How to get software and driver updates for Windows 10

Solution 2: Reset the Xbox app

Resetting the app can help resolve corrupted app data. Here are the steps:

1. Click Start then Settings.
2. Select System.
3. Select Apps & features.
4. Select Store.
5. Click Advanced options.
6. Click the Reset button.
7. Click Reset again to confirm.
8. Restart your device so that the changes can take effect. Launch the app and check if the same issue occurs.

Solution 3: Run the System File Checker Tool

This can help resolve missing or corrupted system files. See
Use the System File Checker tool to repair missing or corrupted system files for the steps.

Let us know how it goes after performing the aforementioned solutions.

None of those fixed the problem. I did everything and nothing has seemed to work

Thank you for keeping us updated. To further troubleshoot your concern, make sure that you have set up your game clips properly to an accessible storage. To check and change the folder where you save your captures, follow the steps below:

1. Launch Xbox App.
2. Go to Settings, and then click on the Game DVR tab.
3. Look for Saving Captures, and then change the location or folder to save your game clips. You can also click on
   Open folder to access your captures.

If you need further assistance, feel free to contact us back anytime.

That did not work either

If you are still experiencing the same issue, you may perform these additional troubleshooting steps on your computer:

Solution 1. Perform a clean boot to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10. You can go
to this
link and follow the steps perform a clean boot.

Solution 2. Remove temporary files.

Temporary files are automatically deleted after exiting an application or a game. However, restarting your computer without exiting an active Windows session won't delete temporary files. These files may cause issues running games on Windows 10.

1. Press the Windows key on your keyboard, and then click Settings.
2. Select System, and then select Storage.
3. Select This PC and click on Temporary files.
4. Select Temporary files.
5. Click Remove files.
6. Restart your computer for the changes to take effect.

We also recommend that you install all the critical and important Windows Updates on your computer. To check for updates, you may follow the steps provided on this

link.

Should you have any other queries, don't hesitate to contact us back.

None of those fixed the problem. I did everything and nothing has seemed to work

Thank you for keeping us updated. To further troubleshoot your concern, make sure that you have set up your game clips properly to an accessible storage. To check and change the folder where you save your captures, follow the steps below:

1. Launch Xbox App.
2. Go to Settings, and then click on the Game DVR tab.
3. Look for Saving Captures, and then change the location or folder to save your game clips. You can also click on
   Open folder to access your captures.

If you need further assistance, feel free to contact us back anytime.

That did not work either