Xbox app on pc stuck onn logo screen

Discus and support Xbox app on pc stuck onn logo screen in XBoX Games and Apps to solve the problem; When I try to open the Xbox app it stays on the splash screen. I have tried the troubleshooting steps that involve the Microsoft store. The Xbox app... Discussion in 'XBoX Games and Apps' started by TheGayPandaBoy, Feb 9, 2023.

  1. Xbox app on pc stuck onn logo screen


    When I try to open the Xbox app it stays on the splash screen. I have tried the troubleshooting steps that involve the Microsoft store. The Xbox app has been uninstalled and reinstalled. The issue only persists on this device. When I try using another windows profile the same thing happens.

    Device is running Windows 10.

    :)
     
    TheGayPandaBoy, Feb 9, 2023
    #1
  2. [Marek] Win User

    XBOX app stuck on logo screen

    Hello Everyone that stumbles upon the same problem,

    I have had that (endless logo on xbox app start... never waited long enough to see any error codes) on Win10Home.

    Did just step 5, rebooted the pc and xboxapp works again. Hope this helps other people.

    Step 5: Uninstall and reinstall the Xbox App to update it.

    1. Click Start, and then type Windows Power Shell on the search box.
    2. Right-click, and then select Run as administrator.
    3. Type the following command to uninstall Xbox app: Get-AppxPackage *xboxapp* | Remove-AppxPackage.
    4. Hit Enter.
    5. Launch Windows Store and download the Xbox App.
    Best Regards,

    Marek
  3. Geri M. Win User

    XBOX app stuck on logo screen

    Hello N1kza,

    Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

    Based on the description you posted, it seems that you have an issue with Windows where you can't log in with your Minecraft account as it gives you an error code 0x89245102. For this error code please refer to this link for you to get more details about it. [MCL-22340] code: 0x89245102 code: Deep Ocean. - Jira (mojang.com)



    So that we can better understand the problem, We would like to ask a few questions:

    • What troubleshooting steps have you tried so far?
    • Do you have any screenshot of the error message for us to identify more? Conceal any persona information for security reason.


    We would also like to suggest that you follow the steps below if you have done some of the steps below you may just skip it:

    Step 1: Sign out all accounts signed in your PC including the one that you're trying to sign in on your Xbox app.

    Step 2: Run the troubleshooter for Windows Apps on your computer by clicking the Run troubleshooter button on this link. This process will check and resolve common issues with the apps on your PC.

    Step 3: Click on this link for the steps to perform a clean boot. This process will start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows.

    Step 4: Reset the Windows Store to clear the Store cache.

    1. Press Windows key + X on your keyboard.
    2. Click on Command prompt (Admin).
    3. Type wsreset.exe, and then hit Enter.
    Step 5: Uninstall and reinstall the Xbox App to update it.

    1. Click Start, and then type Windows Power Shell on the search box.
    2. Right-click, and then select Run as administrator.
    3. Type the following command to uninstall Xbox app: Get-AppxPackage *xboxapp* | Remove-AppxPackage.
    4. Hit Enter.
    5. Launch Windows Store and download the Xbox App.
    Once done, try signing in again your account on your Xbox app and see if the same issue happens.

    Let us know how it goes after performing the aforementioned solutions. We'd be glad to further assist you.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  4. Geri M. Win User

    XBOX app stuck on logo screen

    Hello N1kza,



    We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.



    Thank you for understanding.



    Kind regards,



    Xbox Forum Moderator

    Microsoft Community
  5. Ben Bradfield Win User

    Xbox app is not working properly on Windows 10

    I have tried all 3 solutions now and when I launch the xbox app I am still stuck with just the app having the black screen and the xbox logo in the middle pulsing.
  6. AudioGasM Win User

    I'm getting Code: 0x800700B7 with new Xbox Beta App for Windows 10. (Can't install)

    i have the same issue. The OS shows the app is installed but it just does not load. Stuck at the green xbox logo screen for hours. Then i just close it.
Thema:

Xbox app on pc stuck onn logo screen

Loading...
  1. Xbox app on pc stuck onn logo screen - Similar Threads - app stuck onn

  2. Xbox-App update stuck at 0% and cant delete gaming services to fix it

    in XBoX on Windows
    Xbox-App update stuck at 0% and cant delete gaming services to fix it: Hellu, my Xbox-app is stuck at 0% and to fix it I already opened Powershell and used the command: "get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers" but I only get the...
  3. xbox app stuck on loading screen and ive tried everything

    in XBoX on Windows
    xbox app stuck on loading screen and ive tried everything: My Xbox app won't open, it stays stuck on the loading screen for a solid 2 minutes before it closes. I've tried repairing, restarting, using PowerShell, uninstalling and installing game services,...
  4. Help me to fix "This app can't run on your pc" issue and microsoft store being stuck on...

    in XBoX Games and Apps
    Help me to fix "This app can't run on your pc" issue and microsoft store being stuck on...: Hello microsoft support or microsoft community, I have a really bothering problem on my computer that is preventing me from running my games installed from the microsoft store and also to...
  5. Stuck in a verification loop with the authenticator app when I try to log into the app it...

    in XBoX Accessibility
    Stuck in a verification loop with the authenticator app when I try to log into the app it...: Stuck in a verification loop with the authenticator app when I try to log into the app it says use the app. I don’t have access to my old number 770099b8-3e8f-43dd-bb95-38b31f424c01
  6. Xbox App on PC -> Doom The Dark Ages Update stuck

    in XBoX Games and Apps
    Xbox App on PC -> Doom The Dark Ages Update stuck: I have xbox games pass and have downloaded Doom The Dark Ages and played about 2hrs. Today I turned on my PC to play but am greeted with the following a screen that says "Your game needs an...
  7. hacked account stuck on my windows xbox app

    in XBoX Accessibility
    hacked account stuck on my windows xbox app: am stuck on the xbox windows page bc i got an hacked account i tried to troubleshoot from this page i saw alot of fixes but they did not work -- and from xbox it shows me that i signed in on the...
  8. Xbox App Stuck on Loading Screen & Install Location Not Showing

    in XBoX Games and Apps
    Xbox App Stuck on Loading Screen & Install Location Not Showing: Issue Description: I've been having major problems with the Xbox app on Windows. Every time I launch it, the app gets stuck on "Launching Xbox App" and eventually crashes. Additionally, when I try...
  9. i getting stuck on a game i download from xbox app on laptop window 11 and the game keep...

    in XBoX Games and Apps
    i getting stuck on a game i download from xbox app on laptop window 11 and the game keep...: i getting stuck on a game i download from xbox app on laptop window 11 and the game keep getting stuck on loading screen on laptop how do i fix that 1a24f737-7f1c-4d34-982b-d6012ac96289
  10. Xbox App stuck on Updating 100% Windows 10

    in XBoX Games and Apps
    Xbox App stuck on Updating 100% Windows 10: I've been unable to get the xbox app to work properly for about 1-2 years now, and I've tried a multitude of fixes that I found online, and nothing has worked. Before it only said launching with...