Xbox app on PC does not work, stupid family safety settings.

Hi DaveKeller! My name is Ricardo an independent advisor ready to help you with this situation!

Have you add the child profile to a Microsoft family? This happens trying to open games or to install new games?

You should check the information posted here in the meantime, it's about how to use content limits

https://support.xbox.com/en-US/help/family-onli...

Since you’ve confirmed that your birthdate is correct, you’re not part of any family group, and you've already had a former family organizer grant permission — but Family Safety still blocks the game — this sounds like a persistent background restriction tied to Windows settings or cached Family Safety data.

Here’s what I recommend next:

1. Fully remove any remaining Family Safety settings

Even after leaving a family group, some local restrictions can linger.

Try this:

Go to Settings > Accounts > Family & other users

Make sure your account is listed as an adult or a standalone user

If there's still a “Microsoft family” label, remove yourself or switch to a local account temporarily to test

2. Check the Family Safety app (if installed)

Open Microsoft Family Safety on your PC or phone

Make sure no restrictions are still applied under “Screen time” or “App limits”

If your old family settings still show up, remove yourself again

3. Clear Game Pass and Xbox app data

There could be cached restrictions still in the Xbox App:

Sign out of the Xbox app and Microsoft Store

Restart your PC

Sign back in using only the adult Microsoft account you want to use

4. Try launching the game from the Xbox App (not Start menu)

Sometimes launching directly from the Xbox App > Library bypasses Family Safety restrictions, especially for Game Pass titles

If none of this works and Family Safety still blocks the game, then yes — buying it through Steam may be the better move. Steam handles age restrictions differently and doesn’t apply Family Safety layers the way Microsoft does.

Let me know if you want help with clearing the app cache or checking if Steam’s version might share progress. Update me if this works or not for you.

Hi NickJ6, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can still set it for Consoles.

To download the Latest Family App: https://www.xbox.com/apps/family-settings-app

For PC, you can use the Microsoft Family Safety App:

https://www.microsoft.com/microsoft-365/family-safety

That didn't work it just redirected me here:https://support.xbox.com/en-US/help/family-online-safety/online-safety/manage-app-privacy-settings-xbox-one

For more information: https://support.xbox.com/help/famil...-child-content-in-the-Xbox-Family-Setting-app

To download the Family App: https://www.xbox.com/apps/family-settings-app