Xbox App on PC can't find games after reboot (I need to reinstall it everytime)

TristanDelort · Aug 8, 2021

Hi !

I've downloaded the Xbox app recently (about a week ago) when I joined the Game Pass. I downloaded one game (Grounded) and then, after a couple hours, I shut down my computer. The day after, when I turn it back on, I couldn't find the game in my library. After 10 minutes or so and after restarting the app, it was back in my library.
A few days later, I started the app to play to "Super Hot : Mind Control Delete" but my second drive (D: ) was not in the drop down menu. My library was also empty. This time, I had to reinstall the Xbox App to be able to see games in my library and to install Super Hot on my D drive.
The day after, same thing happened. Can't see games nor D: drive in installation settings. Had to reinstall.
Today, it happened again but I finally got tired of reinstalling the app every time so I decided to ask for help.

I have a Lenovo Y530-15ICH-1060 running Windows 10 21H1. I don't know if it can cause trouble but I have a Ubuntu dual boot located on my D: drive (it only takes about 50GB) so I go through GRUB before accessing Windows.

Every google search resulted in people not being able to start games (but they could see them), or other non related issues. I also tried to re-register the app following the instruction in this article : https://www.maketecheasier.com/xbox-game-pass-for-pc-not-working-fixes/ but it only worked temporarily. When I restarted my computer my games were gone.

The game pass is a really good deal but this app is driving me nuts. I hope someone might have some leads.

:)

TristanDelort

Yes ! I just tried and can find them all in the Windows start menu, and I can event start them.
This works as a temporary fix but the D drive problem still remains and I need to remember which games I installed.

SammyVS

Thanks for contacting us my name is Samy, I am an Xbox Gamer and I will be helping you today.

How are you?
If you look for the game in the Windows start menu can you find the games?

TristanDelort

Ok I think I might have an idea. The only thing that the dual boot really changed in my Windows experience is that my linux distro uses the hardware clock as if it were in UTC time. So every time I switch to Windows, I have a -2 hour offset to my clock. I always need to resynchronize the clocks.
I just need to run one command in my Linux distro to let it use the good time zone and not interfere with my Windows time.

For some reasons, after a few synchronizations, my games just appeared (but weirdly it took me 3 synchronizations and not just one).

I'll try to fix the time zone problem and it will probably fix my Xbox App problem (fingers crossed)

TristanDelort

Ok I think I might have an idea. The only thing that the dual boot really changed in my Windows experience is that my linux distro uses the hardware clock as if it were in UTC time. So every time I switch to Windows, I have a -2 hour offset to my clock. I always need to resynchronize the clocks.
I just need to run one command in my Linux distro to let it use the good time zone and not interfere with my Windows time.

For some reasons, after a few synchronizations, my games just appeared (but weirdly it took me 3 synchronizations and not just one).

I'll try to fix the time zone problem and it will probably fix my Xbox App problem (fingers crossed)

Calvarius7

Problem solved if anyone else has this issue!

I just uninstalled the XBOX BETA APP and reinstalled. Everything I was reading was telling me to do this using powershell and doing it with the xbox gaming service. It was the beta app that was causing the problem. After the uninstall, the installer can
freeze and you just need to reboot and it should work.

Have the exact same problems, but now I can't reinstall the app because it freeze every time. Reboot doesn't help, tried with a new image of the installer, doesn't help, just freezing every time.

Also I can't download via Microsoft Store, the store crashes when I try to install a game-pass game. Srsly Microsoft.. what the fu** ?

Xbox App on PC can't find games after reboot (I need to reinstall it everytime)