Xbox app not working on Samsung TV

I have the same issue:

* the plain Xbox controller (non elite) connects via bluetooth to the TV and is recognised by the Xbox cloud app on my Samsung TV. I can use it to play games using the Samsung Xbox app.

* the brand new Xbox Elite Series 2 controller connects via bluetooth to the TV and is NOT recognised by the Xbox cloud app.

I tried several attempts deleting the pairing, re-pairing. Turn off TV on the power switch. Re-installing the Xbox app on the Samsung TV.

The result is always the same:

* The Xbox Elite Series 2 controller connects successfully to the TV and is shown as Paired and Connected in the Samsung TVs feature where you add external devices.
* But the Xbox app shows the yellow ! exclamation mark and does not recognise the Elite Controller.

I’ve paired my other non Elite standard Xbox controller now vie Bluetooth and USB, which works both.

I had to delete the xbox app from my Samsung TV and reinstall. Then it worked again. I also did a hard reboot on my TV

Because you DONT meet the system requirements

SEA isn't a xbox gamepass ultimate region nor cloud

You are only supported via gamepass for pc

Samsung still requires you to be in an xbox gamepass ultimate cloud region

They check based on your Geoip not where you bought the tv from

This is to help since cloud is speed based since it does eat a lot of bandwidth

Hi,Moises! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Have you checked if you meet the system requirements?

The Xbox cloud gaming app currently runs on 2021 and newer Samsung smart TV models with software version 1300 or higher. To check your software version, press the Home button on your TV's remote and select Menu > Settings > Support > Software Update. The current version is listed on the right side of the window.

Also there are some ideal network aspects you should have in mind:

Connection speed: 20 Mbps or higher

Connection type:

A wired connection (i.e., Ethernet). This is the best option for network quality, or:

A 5 GHz Wi-Fi network. If you have a dual-band router (5 GHz and 2.4 GHz), you may need to enable or separate the 5 GHz signal, then make sure your cloud gaming devices are all connected to this same signal. If you’re not sure how to do this, check your device manufacturer’s support site or contact your ISP.

If you meet all the requirements. Can you please try restarting your Smart TV?

Press and hold the Power button on the remote until the TV restarts and then try launching the app again.

I am in Thailand and I cant find it in the samsung app store, I bought my TV a couple months ago, it matches all the requirements