Xbox App not showing captures off my Xbox Series X

I am having issues loading my captures, they started off by not showing up on xbox live or the app but were there locally. This morning however I can't even access at all on my series X?

Hi Mohammed

Unfortunately I can’t follow them steps because am on a iOS device and it doesn’t let you clear cache, also the captures don’t seem to be uploading from my recent captures onto the Xbox live part from my Xbox series x on the dashboard screen, not sure if the problem is linked

Cheers

Hello joefarrell1878, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following these troubleshooting steps!

After you try each of them, try opening the app again. If the problem persists, try the next step.

1. Close the app from the recent applications menu.
   
2. Restart your phone.
   
3. Clear the app cache. Go to Settings > Apps, select the app, then select Storage > Clear cache.
   
4. Clear the app storage, then try again. Go to Settings> Apps, select the app, then select Storage > Clear storage.
   
5. Uninstall and reinstall. Press on the app icon until you get the option to Uninstall. Then reinstall the app from the Play Store.
   

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Xbox series x. There is so much documentation about this issue, no-one has a solution (apart from streaming on twitch, saving the vod and then editing the video). Compared with my xbox one captures, taken well over a year ago, they are awful, choppy, stuttering messes. This is not a problem on my end, this is a problem with the xbox series x capture system. The fact captures are STILL terrible is a joke, given the series x was released over 18 months ago.

I’ve already done that, it’s saying no achievements to show on both my Xbox series x and the app