XBox app not registering my Gamepass Ultimate status

RedRansom83 · Dec 14, 2020

Hello good afternoon. I recently purchased a code through Target.com for 3 months subscription to Xbox Gamepass Ultimate. I received the code in the email and activated it on Microsoft.com. My status is displaying a current Gamepass Ultimate subscription
valid through 3/18/2021. However when I try to play games via the Xbox app on my PC its saying I don't have an active gamepass subscription.

:)

BruceMcConnell

Just found a temporary resolution on another post.

You can install and play directly through the MS store. I have doom eternal downloading now. Excited to check it out on my new rig

scottyw88

Having the same issue on PC. Account say my sub is good until March but keep getting the "Join Game Pass" when trying to download anything.

BruceMcConnell

I started having the same issue last night. I get "Failed to load subscription" on the PC app. Yet I can play on my phone.

BruceMcConnell

I just got off the phone with support. This is an issue on their end and they have raised the urgency status on it.

Hopefully it is resolved soon.

RedRansom83

Yeah now I see where mine says that too.

XBox app not registering my Gamepass Ultimate status