xbox app not recognizing drives

I see. Don't think it's the drive but the Xbox app. :/ Some glitch with it not recognizing the drive. Rodoggio, try to report this issue on the insiders hub app on your windows.

Hello,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today, and we hope that all is well. I can see that you are having difficulties downloading games on your Xbox app. Let me see how I can assist you with this concern.



We will first do our research so we can give you concrete answers about what is causing the problem.

However, in your isolated case, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

• Xbox app and Gaming services version?
  
  • Xbox app > select Profile picture > Settings > About.
    
• What are the device specs, make and model?
  
• Current version and edition of Windows Installed? (Search for WINVER in Windows search to see this)
  
• Recent activity or changes made before the issue appeared?
  

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.



Troubleshoot issues with the Xbox app for Windows

Troubleshoot issues with the Xbox app for Windows | Xbox Support

Disable third-party antivirus application

Disable performance enhancement apps

Perform Cleanboot

How to perform a clean boot in Windows - Microsoft Support

Create a new Windows Profile

Create a local user or administrator account in Windows - Microsoft Support

SFC SCAN

Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)





Thank you for understanding.

If the app is not recognizing the drive as a storage medium then try formatting the drive and see if that helps

Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

It's possible that there is a configuration issue with the Xbox app, or that the app is not properly recognizing the format of your D: drive. Here are a few troubleshooting steps you can try to resolve the issue:

Check the drive format: Double-check that your D: drive is formatted as NTFS. You can do this by right-clicking on the drive in File Explorer, selecting "Properties," and then looking at the "File system" field. If the drive is not formatted as NTFS, you may need to reformat it.

Run the Xbox app as administrator: Right-click on the Xbox app icon and select "Run as administrator." This may help the app recognize the format of your D: drive and allow you to install games on it.

Reinstall the Xbox app: If running the app as administrator doesn't work, try reinstalling the app. To do this, open the Start menu, find the Xbox app, right-click on it, and select "Uninstall." Then, go to the Microsoft Store, search for the Xbox app, and reinstall it.

Contact Microsoft support: If none of the above steps work, you may need to contact Microsoft support for further assistance. They may be able to help you troubleshoot the issue or provide a solution.

Hopefully one of these steps will help you get the Xbox app to recognize your D: drive as NTFS and allow you to install games on it.