Xbox app not letting me sign in on samsung TV

Have you resolved the issue yet? I'm having the same problem.

Hello Qazy_24, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I understand you’re having some trouble when trying to use the Xbox app on your TV. Let’s try to sort this out.

However, before that, I would like to ask what procedures, besides the one you described in your post, you tried prior to your post creation?

Meanwhile, please verify if your TV firmware is up-to-date by opening its settings > software update.

Hi Euan McRae,

Thank you for reaching Microsoft Community. We're sorry for the trouble this has caused you.

I am aware of the issue you're having with the Play button on your Samsung Smart TV app or on Xbox.com. I am here to help and let us work on this together.

Here are some troubleshooting steps you can try:

Check your internet connection:

Make sure your internet connection is stable and strong enough to support online gaming.



Clear cache and cookies:

Clear the cache and cookies on your web browser or Samsung Smart TV app to ensure that there are no conflicts or issues with the app.



Check for updates:

Make sure that your Samsung Smart TV and the Xbox app are both up to date.



Power-cycle your Samsung TV:

App issues are frequently brought on by unexpected TV software bugs. Restarting the entire TV is the simplest approach to restart Samsung TV apps.



I hope these suggestions help! Let me know how it goes.

Kind regards,

Lavenia

I have the same issue:

* the plain Xbox controller (non elite) connects via bluetooth to the TV and is recognised by the Xbox cloud app on my Samsung TV. I can use it to play games using the Samsung Xbox app.

* the brand new Xbox Elite Series 2 controller connects via bluetooth to the TV and is NOT recognised by the Xbox cloud app.

I tried several attempts deleting the pairing, re-pairing. Turn off TV on the power switch. Re-installing the Xbox app on the Samsung TV.

The result is always the same:

* The Xbox Elite Series 2 controller connects successfully to the TV and is shown as Paired and Connected in the Samsung TVs feature where you add external devices.
* But the Xbox app shows the yellow ! exclamation mark and does not recognise the Elite Controller.

I’ve paired my other non Elite standard Xbox controller now vie Bluetooth and USB, which works both.

Are you talking about cable companies?You say televisions.So lets use televisions as an example.A lot of TVs now are smart TVs.So not only can you watch TV you can also access a ton of apps threw the TV as well.Now lets say you just bought a Samsung Smart
TV.Do you then have to turn around and pay Samsung a yearly or monthly fee to get access to those apps they provide threw their TV? NO YOU DONT.You say in the end "if you want to use these app you should upgrade to xbox live gold.Why would I want to pay twice
to get access to something I already paid once for.