Xbox App not getting Console Capture Shares

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

I’m sorry to hear that you’re experiencing issues with the Xbox App not getting Console Capture Shares. Here are a few troubleshooting tips you can try to resolve your query:
1. Check your Xbox Live account: Ensure that you’re signed in to the correct Xbox Live account associated with your Xbox console.

2. Check your privacy settings: Verify that your Xbox Live privacy settings are set to allow game captures.

3. Check your Xbox App settings: Ensure that the “Allow game captures” option is enabled in the Xbox App settings.

4. Check your Xbox console settings: Verify that the “Allow game captures” option is enabled in your Xbox console settings.

If the above steps don’t work, you can try resetting your Xbox console or reinstalling the Xbox App.

I hope this helps.

I believe you can download native captures from Console that are uploaded to Xbox Live via the Xbox app on mobile.

Edit: Just checked, and if it's uploaded to Xbox Live you can go to the mobile Xbox App and then click "Captures" select the capture you want to download, click the "Share" button and it has an option to "Save" in there that will download it locally.

Hi Alexkatbat! My name is Ricardo an independent advisor ready to help you with this situation!

When you make a capture, the file that represents it exists only on your console. Uploading your captures to the Xbox network is helpful for two things: viewing your captures when you’re using a mobile or PC app from Xbox, and sharing your captures.

Automatic uploading is standard, but in case you need to turn it on, press the Xbox button  to open the guide, and then go to Profile & system > Settings > Preferences > Capture & share > Automatically upload.

To upload a capture that wasn’t uploaded automatically, select the capture, and then select Upload.

Things to keep in mind

You can upload up to 10 GB of captures to the Xbox network. Once you reach those limits, you’ll need to delete existing captures to upload new ones.

Any game clip or screenshot uploaded to the Xbox network that gets no views in 30 days will be deleted. Viewing it yourself counts as a view and saves a capture from deletion.

Captures that don't get uploaded to the Xbox network will remain on the console they were recorded on.

All this information it's available on support site

https://support.xbox.com/en-US/help/games-apps/...

Hi

You should be able to share via the Xbox App, or via the console itself.

There are restrictions on what you can share over Xbox Live, so only captures the Xbox knows about can be shared, so you might need to plug the external drive back in to the console and share from there.

Check if you need to delete some clips etc to clear space not only on your console but in OneDrive and Xbox Live network.

Press controller Nexus button to get >Guide> Capture&share>Recent captures>Show all to Manage captures on the console and the Xbox network.

You'll need the One Drive app to check if you have used up all your space allocation.