Xbox app, Microsoft store and the Minecraft website are failing me while I'm trying to...

Discus and support Xbox app, Microsoft store and the Minecraft website are failing me while I'm trying to... in XBoX on Windows to solve the problem; I bought the Minecraft: Java & Bedrock edition bundle for PC via the Microsoft store last year around November time and when I downloaded the software... Discussion in 'XBoX on Windows' started by xnovawolf, Aug 14, 2022.

  1. xnovawolf
    xnovawolf Guest

    Xbox app, Microsoft store and the Minecraft website are failing me while I'm trying to...


    I bought the Minecraft: Java & Bedrock edition bundle for PC via the Microsoft store last year around November time and when I downloaded the software at the time, it must've only downloaded bedrock. I've tried downloading Java now, and the launcher through the Microsoft Store, Xbox app, and the Minecraft website but none of them work and they all end up with an error.

    I tried finding them in my files and I couldn't, so I went onto the Microsoft store and uninstalled them from there. Now I'm attempting to re-download them via multiple places.

    - When using the Mc Website, https://www.minecraft.net/en-us/download, it lets me download it, asks to ensure I'm logged into the Microsoft store, and I was. I accepted the terms and clicked download. After a certain amount of minutes (I'd say 5 or less minutes) and comes up with an error message or that it's having trouble connecting to the Microsoft store and to go back and continue installing from there.

    - When I use the Microsoft store to attempt to download the Launcher, it doesn't do anything other than tell me there was an issue on their end. I tried in the list of apps I have installed and previously installed, and from there it doesn't work.

    - When I use the Xbox app it says "preparing" for a few minutes and then comes up with the error code 0x000000001 (one with either seven or eight zeros in).

    I don't know what to do. Because surely it should just be simple enough and download the softwares after I've already purchased them. I have plenty of storage so that isn't the issue here.

    Minecraft website installation error:

    Xbox app, Microsoft store and the Minecraft website are failing me while I'm trying to... [​IMG]


    Microsoft store error:
    Xbox app, Microsoft store and the Minecraft website are failing me while I'm trying to... [​IMG]


    Xbox app error:


    Xbox app, Microsoft store and the Minecraft website are failing me while I'm trying to... [​IMG]


    My device:

    ZenBook Duo UX482EA 14" Laptop - Intel® Core™ i7, 512 GB SSD, Windows 11 of course.

    :)
     
    xnovawolf, Aug 14, 2022
    #1
  2. SammyVS Win User

    XBOX App stuck on "Preparing 0%"

    I see. If that fails, try downloading the game via Minecraft launcher. You can download the launcher through the Microsoft Store app, Xbox app, and the Mojang website. After installing the launcher, log in with your Microsoft account and download Microsoft Dungeons.
  3. JosefLBohorquez Win User

    Xbox app, Microsoft store and the Minecraft website are failing me while I'm trying to re-download the Mc Launcher and Java edition.

    Please install gaming services using the Xbox app, not the Microsoft store. You should be able to see a blue banner in the bottom (in Xbox app)

    -----

    If the issue persists, please try reinstalling the Microsoft store and all its components :

    Lester response, method 2:

    "Open Powershell with Admin or CMD with Admin (Press Windows key + X then click Windows Powershell(Admin))
    Copy each line of command to Powershell then press enter (one line at a time)

    Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
    net stop bits
    net stop wuauserv
    net stop appidsvc
    net stop cryptsvc
    Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*"
    rmdir %systemroot%\SoftwareDistribution /S /Q
    rmdir %systemroot%\system32\catroot2 /S /Q
    regsvr32.exe /s atl.dll
    regsvr32.exe /s urlmon.dll
    regsvr32.exe /s mshtml.dll
    netsh winsock reset
    netsh winsock reset proxy
    net start bits
    net start wuauserv
    net start appidsvc
    net start cryptsvc

    Once done restart the device and check"

    Source: https://answers.microsoft.com/en-us/windows/for...
  4. xnovawolf Win User

    Xbox app, Microsoft store and the Minecraft website are failing me while I'm trying to re-download the Mc Launcher and Java edition.

    Hey there,

    So the steps I already tried were resetting my laptop, clearing the Microsoft Cache, updating the Microsoft store, etc. The usual things we should do to try and simply reset things. None of those worked.

    I tried the two solutions you suggested and they also didn't work out for me. I uninstalled Game Services and now I'm unable to reinstall them. The Microsoft store is now telling me that there's an error on their end.

    I've now got the 0x80073D27 error code.

    And a video of what happens when I attempt to install these:

    https://drive.google.com/file/d/1MIHv3-uGydk9-CsL88R6vgGOQS15N-RC/view?usp=sharing
    [​IMG]
  5. JosefLBohorquez Win User

    Xbox app, Microsoft store and the Minecraft website are failing me while I'm trying to re-download the Mc Launcher and Java edition.

    Depending on your internet speed can take a while (but I think no more than 30 min), and when you press install if I recall correctly you see something like "View progress / details"

    Try waiting this time and then go to Windows settings > apps > installed apps and look for gaming services. If it's there try again.

    If not, please try reinstalling the Microsoft store and all its components and give it a new try

    Lester response:

    "Open Powershell with Admin or CMD with Admin (Press Windows key + X then click Windows Powershell(Admin))
    Copy each line of command to Powershell then press enter (one line at a time)

    Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
    net stop bits
    net stop wuauserv
    net stop appidsvc
    net stop cryptsvc
    Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*"
    rmdir %systemroot%\SoftwareDistribution /S /Q
    rmdir %systemroot%\system32\catroot2 /S /Q
    regsvr32.exe /s atl.dll
    regsvr32.exe /s urlmon.dll
    regsvr32.exe /s mshtml.dll
    netsh winsock reset
    netsh winsock reset proxy
    net start bits
    net start wuauserv
    net start appidsvc
    net start cryptsvc

    Once done restart the device and check"
  6. xnovawolf Win User

    Xbox app, Microsoft store and the Minecraft website are failing me while I'm trying to re-download the Mc Launcher and Java edition.

    The banner at the bottom that's supposed to be blue is red however, I'm not sure if that's meant to be different. It tells me to install it, I click install and have done that a few times today. It says it should take a few minutes but takes far longer. Will it give me a notice once the installation of Games Service is done?
Thema:

Xbox app, Microsoft store and the Minecraft website are failing me while I'm trying to...

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