Xbox App Microphone Problem

That generic support doesn't really apply here. The problem is with a PC microphone, not an Xbox One microphone. The Xbox App on PC detects the mic and it works if I start a party via the app, but it doesn't work in any capacity on the Xbox One for parties
or game chat.

Thanks for keeping us updated. We would like to verify if you were able to create a local user or administrator account in Windows 10 and check if the issue persists.

We'll be waiting for your reply.

I created a local user and an administrator account, and the issue occurred on both accounts.

The problem still occurs on my normal Windows 10 account.

Hi,

It seems that you've already tried multiple troubleshooting steps to isolate the main issue. The issue happens to your old account and new account, so basically this is is not an issue with the account. This could be a problem with the device or microphone
itself. For us to make sure of it, we suggest that you try using your microphone on a different PC using the same account. You can also try using a different microphone to the same PC you're using right now. This will help us identify if the problem is your
PC or the microphone.

Update us with the results for further assistance.

Ok, so I signed into the Xbox App on a different PC with my Microsoft account and tried to use my microphone, but it did not work. I noticed that it gave me more sample rate options on the other PC, though, I'm not sure why. I also tried a different microphone
on my PC, which worked and did not give me any errors. I would like to say though that the microphone that is giving me the error works in all communication apps except for the Xbox App.

Thank you for that information. It only means that there's no problem with your account and Xbox app. Other microphone works fine on your Xbox app, so basically it could be a compatibility issue with your microphone. We would like
to know which type of microphone are you using. Also, is this first time that you're going to use that microphone on your device to access Xbox app?

I'm using a headset microphone by Steelseries, called Siberia 350. Also I believe I have used the Xbox App with this microphone in the past and had no issues, but I'm not completely sure on that, it may have been a different microphone.

Based on the error message that you received and the result of our troubleshooting, it only shows that the problem is the compatibility of your microphone. Since other microphone works fine on your Xbox app, we can confirm that there's no issue with the
app itself. In this case, it would be best if you contact the manufacturer of your microphone for them to help you sort this out right away.

Thank you for your kind understanding. Feel free to post back so we could assist you accordingly.

Thanks for keeping us updated. We would like to verify if you were able to create a local user or administrator account in Windows 10 and check if the issue persists.

We'll be waiting for your reply.

I created a local user and an administrator account, and the issue occurred on both accounts.

The problem still occurs on my normal Windows 10 account.

Hi,

It seems that you've already tried multiple troubleshooting steps to isolate the main issue. The issue happens to your old account and new account, so basically this is is not an issue with the account. This could be a problem with the device or microphone
itself. For us to make sure of it, we suggest that you try using your microphone on a different PC using the same account. You can also try using a different microphone to the same PC you're using right now. This will help us identify if the problem is your
PC or the microphone.

Update us with the results for further assistance.

Ok, so I signed into the Xbox App on a different PC with my Microsoft account and tried to use my microphone, but it did not work. I noticed that it gave me more sample rate options on the other PC, though, I'm not sure why. I also tried a different microphone
on my PC, which worked and did not give me any errors. I would like to say though that the microphone that is giving me the error works in all communication apps except for the Xbox App.

Thank you for that information. It only means that there's no problem with your account and Xbox app. Other microphone works fine on your Xbox app, so basically it could be a compatibility issue with your microphone. We would like
to know which type of microphone are you using. Also, is this first time that you're going to use that microphone on your device to access Xbox app?

I'm using a headset microphone by Steelseries, called Siberia 350. Also I believe I have used the Xbox App with this microphone in the past and had no issues, but I'm not completely sure on that, it may have been a different microphone.

That is a bit unconventional and odd. It also means I would have to unplug my microphone from my soundcard which involves moving my entire PC, unplugging, plugging in a controller, plugging the microphone to said controller, then moving my PC back, and reversing
the process when I was done with it.

I would rather just not use their app which means I would not buy their games or use their products that use them. I would miss out on talking to friends that are on the consoles but so be it. I don't think this is ideal for me or Microsoft.

Same problem as well, also searched on google and couldn't find an answer.