xbox app is logging into the wrong account.

Hi Tiamats! My name is Ricardo an independent advisor ready to help you with this situation!

If he uses the same email account in the Xbox.com site he logs in with a different gamertag?

To use the game pass subscription please be sure to log with the account that shows the active suscription in this site on the Microsoft store app

https://account.microsoft.com/services

You are a god damn life saver.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Open File Explorer.
Navigate to the following:
C:\Users\[your profile]\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
Delete the Accounts and Cache folders.

Don't worry if the folder has different characters, delete it, restart your PC and try again.

Ok, so i completed all of the tasks and restarted my computer. Upon opening the Microsoft store I was already logged in on the wrong account. I tried logging out and back in on the Microsoft store but any attempt to log into my Xbox account just cancels the log-in attempt and it doesn't log in to anything. I tried logging into my Xbox app and gamer bar but same issue as before

Sorry, is in accounts > email and accounts > under accounts used by other apps select "Add a Microsoft account > once you add the other account select "Microsoft apps can sign me in"

Then try again

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If that doesn't work I can advise you other things:

(RainingRoses response):

"Try the following options for Windows 10/11:

1. Go to Credential Manager (https://support.microsoft.com/windows/accessing...) > Windows Credentials (not the Web option), select XblGrts|DeviceKey and remove.

2. Go to Settings > Accounts > Email & accounts. Select your account with the issue and verify that the ‘Apps need to ask me to use this account’ setting is enabled. This would especially help if you have multiple accounts as you would have the option to choose the correct account on startup, but you can always change it back to the automatic option if you prefer. You can also try to remove the account from here and re-add it later.

3. Follow this file path: C:\Users\[Your Username]AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker

Delete the Accounts and Cache folders, which will be deleted from the Xbox Identity Provider

Note that the highlighted code in this file path depends on your system so may vary.

If you don’t see a particular folder, then confirm there’s no search filters applied and select ‘show hidden items’, or you can just search for the folder in the search bar.

Restart your PC after trying the above steps, so that these properly take effect next time you sign in. It may also help to then reset and repair and/or uninstall and reinstall the Xbox apps where this error occurs."

Source: https://answers.microsoft.com/en-us/xbox/forum/...

Or:

Press Windows + X, then click on Windows Powershell (Administrator)

Then type or copy/paste this command and press enter:

Get-appxpackage Microsoft.XboxIdentityProvider | Remove-AppxPackage

Restart your PC and install the recently deleted app:

https://apps.microsoft.com/store/detail/xbox-id...

Finally go to Windows Settings > Apps and Features > Xbox app > Reset and Repair, then restart your PC and give it a new try.

If that doesn't work please also try these tutorials:

https://support.microsoft.com/en-us/windows/fix...

https://support.microsoft.com/en-us/account-bil...