xbox app in microsoft windows struck on checking for updates

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Hello gaming or gf: me - gaming.,

Thanks for reaching out to Microsoft Community.

We're sorry to hear about this game issue on your device. We understand how frustrating this could be. Let's work together to get this rectified then.

Before anything else, we would like to ask some questions for us to further isolate the issue.

• What is the make and model of your device?
  
• Were there any changes made on your system settings prior this issue happened?
  
• When did this issue start?
  

In the meanwhile, since this has something to do with the Xbox app, we suggest trying the methods from this support article to troubleshoot the app.

Troubleshoot issues with the Xbox app for Windows | Xbox Support

Hope this helps. Let us know how it goes.

We look forward to hearing from you.

Regards,

StevenK

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Pete

Please try and double check this:

Open Settings, click Update and Security and then Windows Update
Click Check for Updates

Click the Download and Install Now option, if available (Install optional updates as well)

Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too. (Click on get updates)

Now, sign out from your account on both Xbox app and Microsoft Store and do this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then reset

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then reset

Finally do this:

Step 1: Open the Run window by pressing Windows + R key.

Step 2: Input WSReset.exe in the Run window and click OK.

Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

Sign in again on both Microsoft store and Xbox app with your account and check the games library using the Xbox app and not the Microsoft Store

Hi Sam!

Are you referring to the account or profile signed in to the Xbox app? If so, check if you have an Xbox Console Companion app. Be sure to sign out from there as well.

You may also repair/reset the Microsoft Store and the Xbox app.
Repair/Reset apps - https://support.microsoft.com/windows/repair-ap...

Don't forget to check for Windows updates and get all available updates from the Microsoft Store.

Check for Windows updates - https://support.microsoft.com/windows/update-wi...

Get updates from Microsoft Store - https://support.microsoft.com/account-billing/g...

I see, let's try this instead:

Open Settings, click Update and Security and then Windows Update

Click Check for Updates

Click the Download and Install Now option, if available (Install optional updates as well)

Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too. (Click on get updates)

Now, sign out from your account on both Xbox app and Microsoft Store and do this:

Finally do this:

Step 1: Open the Run window by pressing Windows + R key.

Step 2: Input WSReset.exe in the Run window and click OK.

Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

Sign in again on both Microsoft store and Xbox app with the account that owns the game and verify if the game appears (check on both Xbox app and Microsoft store, on the Microsoft store search directly for the game)