XBOX app game gone mid-download and still taking up space and cannot be re-installed

kamran miralami · Jul 4, 2021

so i have game pass, decided to download doom eternal.

the game had around 75gb to download , i downloaded around 14gb , paused it and closed the app and went onto another work for the next day.

the next day after i started the app , the game was missing from my library, in it's store page , the game was waiting to be installed , but my storage space was occupied and not freed from the game (around 75gb). i can's access the folder so i can't delete the files, and even when i try to re-install the game it is stuck at " preparing 0%".

i tried :

resetting XBOX app

repairing XBOX app

re-installing XBOX app

updating my windows

non had any luck, also the game cannot be found on Settings -> Apps for me to uninstall .

so i am stuck with a game, that i can't uninstall it out of my storage, and i can't fully download it to play.

please help.

:)

L4c3rd4

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Tanvir, how are you today? Hope you're well.

This is a BUG and the developers are already aware of and are working to resolve this issue.

Regarding where the files are allocated, they are in the WINDOWSAPPS folder, by default this folder is blocked and you cannot access it, but in some cases, you can follow the instructions in the article below.

https://www.maketecheasier.com/access-windowsap...

-But soon this won't be happening anymore, as the games will be able to be installed in any folder due to an update that Microsoft is about to release for the Xbox app and Microsoft store, this will solve most of the problems that customers are having, including this bug.

AridLizard

My xbox GB number hasn't changed at all so i think it is still installed but unfortunately I cannot play this game currently.

once you start the installation of a game it reserves the required space so even if it has only downloaded 1%, your Xbox will say that it is taking up 100% of the space it requires.

as for the patching and the infinite downloading/installing, hopefully Activision will figure out the problem at their end and put out a working patch soon.

MINER-D919F948-B931-

I just had the same issue and tried to re install the game.Now it is completely gone from my xbox and I cannot re install the game frome the store.The Gold Edition still pops up but not the standard edition which I purchased and was very far in until this
B.S.

TheDarkJustice

I started the download for Yakuza Kiwami via Game Pass, at around the 27% mark there was an error and the download wouldnt resume, so i cancelled the installation. However the game is still taking up space on my hard drive and the contents havent been removed.
Everytime i restart the Xbox app the game reappers in the sidebar on the left with the error.

I even uninstalled the xbox app but the disc space has still not been freed and the game has not been removed.

I am having the same exact issue

A solution would be appreciated.

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

There is no way to link these games with the app but it may be possible to take advantage of the space the game is already taking up on your hard drive. Try installing any game on that hard drive and see if the installation will be slightly faster and will take advantage of files already downloaded onto the hard drive.

XBOX app game gone mid-download and still taking up space and cannot be re-installed