Xbox App for Windows PC cant install nor Update anything anymore - error 80070490

Discus and support Xbox App for Windows PC cant install nor Update anything anymore - error 80070490 in XBoX Games and Apps to solve the problem; Hey there Xbox Community, i changed to Windows 11 a few month now and hell, its been a rollercoaster. I thought having an Xbox Game Pass Ultimate... Discussion in 'XBoX Games and Apps' started by Kazaadoom, Aug 26, 2023.

  1. Kazaadoom
    Kazaadoom Guest

    Xbox App for Windows PC cant install nor Update anything anymore - error 80070490


    Hey there Xbox Community,

    i changed to Windows 11 a few month now and hell, its been a rollercoaster. I thought having an Xbox Game Pass Ultimate could be nice addition to my pile of shame but - nope.

    The Application is constantly not working anymore, regardless if i reinstall (did this twice due to CPU, RAM and GPU changes, as well as new storage disks).
    Currently i am running the following setup:
    C:\ M2 SSD with the System
    G: M2 SSD with all the Games in different subdirectories and or Librarys and EXCEPT XBox - every other Platform works like a charm

    Since the last week i get a new error for every new installation i try to do:

    Xbox App for Windows PC cant install nor Update anything anymore - error 80070490 [​IMG]


    I tried already the following steps with NO help:
    Checklist for Troubleshooting Xbox Gaming App and Microsoft Store Issues:

    1. Check Windows Update: Ensure that your Windows 11 is up to date. Go to "Settings" > "Update & Security" > "Windows Update" and make sure all available updates are installed.
    2. App Reset: Try resetting the Xbox Gaming App. Go to "Settings" > "Apps" > search for "Xbox" > select the app and click on "Advanced options" > Click on "Reset."
    3. Run WSReset: Open Command Prompt as an administrator by searching for "cmd," right-clicking on "Command Prompt," and selecting "Run as administrator." Type "wsreset" and press Enter. This will reset the Windows Store cache.
    4. Check System Files: Use the System File Checker tool to scan and repair corrupted system files. Open Command Prompt as an administrator and run the command "sfc /scannow."
    5. Check Time and Region Settings: Make sure your system time and region settings are correct. Incorrect settings might cause issues.
    6. Check Firewall and Antivirus: Verify that your firewall and antivirus software are not blocking access to the Xbox Gaming App or Microsoft Store.
    7. Verify Microsoft Account: Ensure that you are signed in with a valid Microsoft account, and that this account is being used for the Store and Xbox App.
    8. Check File and Folder Permissions: Verify that the location where you want to download games has proper write permissions for your user account.
    9. Reset Windows Store: Go to "Settings" > "Apps" > search for "Microsoft Store" > select the app and click on "Advanced options" > Click on "Reset."
    10. Run Windows Store Apps Troubleshooter: Go to "Settings" > "Update & Security" > "Troubleshoot" > click on "Additional troubleshooters" > Select "Windows Store Apps" and run the troubleshooter.
    11. Try a Different User Account: Create a temporary new user account on your PC and see if you can use the Microsoft Store from there. This can help determine if the issue is related to your current user profile.
    If none of these steps resolve the issue, consider reaching out to Microsoft Support again or contemplating a Windows 11 reset or reinstallation, as previously suggested. However, be sure to back up any important files before considering a reinstall.

    nothing changed this and i am fed up with Microsofts updates destroying KEYFEATURES of the OS and having the need for a SERVICE. Steam, GOG, Battlenet, hell even Ubisoft and EA or Epic are creating launchers that at least work and can deliver games with reliable plattform. Microsoft here, falls short and i am nearly on giving up.

    I shifted my focus on trying to install games now through the Microsoft Store - MAYBE this would work - but nope - i get another ERROR now from the microsoft store:
    Code: 0x803FB107 that states - error on our side

    Hell, i even tried chatgpt to solve my problem and we had a very good conversation with decent solutions that it came up with - but NONE worked so far.

    Anybody else having those problems and solved them?

    :)
     
    Kazaadoom, Aug 26, 2023
    #1
  2. CarTzy Win User

    Xbox App for Windows PC cant install nor Update anything anymore - error 80070490

    Hi Kazaadoom,

    Thank you for posting in the Microsoft Community.

    After further consultation and research, we recommend that you speak with our live support. Due to the complexity of the issue, it’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

    To contact live support, please follow the guide below:

    1. Please use this link: Contact us | Xbox Support
      1. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
      2. If not, please select the country/region it is showing and select the correct one among the list.
      3. Make sure to use to check the available contact times of the support.
      4. Select the "Contact Us" button
      5. Select the drop-down menu options that will match your concern.
      6. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
      7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
      8. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
      9. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
  3. Starker17 Win User

    When will the xbox app be working again? I'm paying for something I cant use and you havent fixed.

    I cant install or run any games on GPU

    Also windows told me that they know about the update on xbox app on 9th has a bug that they cant do anything



    Windows did 4 hours of troubleshooting and have wiped my pc clean still now resolving the issue.
  4. Obsessive Power Win User

    Cannot download Xbox Game Pass for PC games that require Administrator Approval

    Hi,

    There is a big misunderstanding of how the Xbox App works on PC. The Xbox App is not a stand alone application like Steam, Origin or GoG Galaxy. In terms of downloading and even running games, the Xbox App is like a portal. When you chose to download a PC
    game on the App, the download is sent to the Windows Store App, and it is the Windows Store that does the download. The Xbox App doesn't download anything.

    Like wise, any error messages you get while downloading content using the App are Windows Error codes. As far as I can determine 0x8007001f is a Windows Update error.

    Have you tried to repair your Windows install using the

    Windows 10 media creation tool?
  5. Kev7420 Win User

    problem with recording

    When exactly are you getting the error and what are you using the Xbox console or on a PC? If anything, if it's a separate app you can try to uninstall and re-install the app. This may help https://support.xbox.com/xbox-on-windows/social/troubleshoot-game-dvr-windows-10
  6. Mister Ohnaka Win User

    Can Not Sign Into Games on Windows 8

    Hi Box,

    As your PC is a new one, have you made sure it is fully updated?

    In addition to installing all new updates, I would suggest checking out our
    Xbox apps on Windows 8
    troubleshooting guide, and following the recommended solutions listed there.

    Let us know how that goes, or if you have anymore questions.
Thema:

Xbox App for Windows PC cant install nor Update anything anymore - error 80070490

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