Xbox app for Windows and family accounts

Kindly sign in to the Xbox app using a different Microsoft account for us to isolate if this is an account issue. Refer to

How to switch between Microsoft accounts in the Xbox app on Windows 10 for the steps.

We'll be waiting for your update regarding the status of this issue.

Hi,



To switch between Microsoft accounts in the Xbox app on Windows 10, kindly follow the steps provided on this

link.

Let us know how it goes.

The standard sharing features apply to Xbox Play anywhere, which means, if the Xbox console you're playing on is that family member's "Home Console", then you can play it.

If you want to play it on a PC, it's a bit more complicated.

The family member has to make sure, you are a member of the family on
https://account.microsoft.com/family.

Also, the family member has to have an account on the PC you want to play the game on.

Then you will have to sign in with your own account on your PC and have the family member sign in with their family account on the Windows Store app under your account.

There they can then download and install the Play Anywhere game that you want to play which is on their own account.

The process on how to
share games and apps within your family on Windows 10 is explained here.

Thanks for the additional details.

This may be an issue with the account. Kindly follow the steps provided on this

link on how to switch between Microsoft accounts in the Xbox app on Windows 10.

We'll be waiting for your update.

Hi,



The steps to sign in to a different account using the Xbox Beta App is the same as the
Xbox app. Refer to
How to switch between Microsoft accounts in the Xbox app on Windows 10 for the instructions.

Keep us posted with the progress. We’d be glad to further assist you.